DNB Budapest — Restaurant in Budapest

The first and last nice person we met was the hostess who sat us down, then we had to ask for service as no one would approach our table, the waiter served the wrong food, we could not ask for water, they served roasted potatoes with our rib eye steak instead of mashed potato which we ordered, then we mentioned this to the waiter who never brought the ordered side dish we even mentioned this to the manager (!) who did nothing about it, since we could not find a waiter to serve us water the manager was nice enough to get us a bottle... then again we had to wait to be served dessert, never asked us if we want coffee.... the waiters and the manager spent unusually long time chatting with two other tables near us meanwhile we could could get service, our pepper shaker did not work and I had to stand up and look for another one on a nearby table to exchange it ... the waiter in the end mentioned we received a free bottle of water, well thank you but its an insult, they ruined a special occasion for us by completely neglecting us, we don't need a free water we needed attentive service and not to be ignored , for which you pay 14% by the way... Overall very, very poor service we will never return the food is good on the...

I would like to complain about the poor customer service/ service mind at the reception of this restaurant at this so-called 4.5 stars hotel.

28/10 at 19:00 we went to the restaurant and as we planned to have our special dinner.

When we arrived and waited patiently. No one was at the reception and willing to attend to service /to welcome. (3-4mins waiting )

Then one guy approached to ask us what we looking for, then we told that we want to know what kind of foods /service they have.

The first guy asked us to waited and another guy came asked us what we want and we then told him that we wanted to know what kind of foods or theme of restaurant they have the service.

Then then guy just only pointed to the menu and talking with us with horrible service mind. (No any explanation for foods/service)

We then asked him if they have any special menu or any kind of buffet that we were looking for . He just said no and pointed again on the menu (which this we can read by ourself)

For my first experience this such a horrible service mind / first impression of customer at this restaurant.

I visited many Marriott hotels in many different countries and at this hotel in Budapest , I could say it the most horrible to...

I booked a table for 9:15 am for the breakfast. "welcoming ladies" were a lil bit strange that they didnt reserve any table. When i asked table number, she asked for the moment and then showed dirty table!! Btw, she was not aware of uncleanless of the table. When i warned her and asked for clean table, she got one of tissue and started to dust bread crumbs etc to the chair and left and right side of the table! And without bringing any menu and/or intruduction she left. We found one of the waiter and ask the concept (since it is Marriott Hotels Restaurant as well), he only touched my shoulder and said "enjoy Madam" instead of giving response to my question. Anyway, one of guy understood our situation and explain the breakfast type and we can also enjoy open buffet part etc etc. Next time i will not prefer this place especially on Sundays! Their capacity is not enough to handle weekends. Prices are not fair when i compare with the service. Actually cheese, egg etc mostly same in everywhere. In order to get qualified services we are paying more. But for this place, never...