Coffea Garden Stay — Hotel in Malacca

Just had a bad experience just now with this hotel. I came from so far away like 5 to 6 hrs driving, did the room booking like few hours earlier, then suddenly when I've arrived the hotel rooms were overbooked. Front desk & staff ctc num were hard to reach. And there's no staff in the front desk, idk maybe they hire a ghost to attend customers. So disappointed. Now I'm still trying to get my refund money back. Luckily manage to find another hotel to sleep in...

Very very bad service!!!!! 1st, when we check in it was no body there, the reception's door was closed and even didn't left any contact number ! We have to get the contact number from the next door and wait until the staff coming back. After check in ,the room is totally different with the pictures that we saw from agoda and the toilet door's lock is spoiled !! After complain the staff tell us don't lock the door when using toilet!!!...

*Lantai rosak

*Lantai kotor

*Mandi air panas fuis asyik jatuh

*Paip kat table top karat lama x boleh diguna,sampai air boleh keluar Dari neck paip tu. (Lupa ambil gambar)

*Table top ada sos cup Mee tertinggal Dari penduduk lalu

*Meja makan table top berhabuk

*Almari baju pun berhabuk sangat

*Sebab ada budak Saya terpaksa lap dengan wet tissue Saya.

*Table top ada cawan Milo yg x cuci yg tertinggal juga

*Xde kertas toilet atau tissue, air minum botol disediakan

*Towel ada 2 saje untuk 4 org tinggal(I biasa bawa towel sendiri pada hygiene purpose)

*Bedsheet x bersih sangat

*Tangga ke loft atas rosak Dan x safety untuk budak

*Naik tangga ke bilik tiada lampu Dari lobby.

*Bilik loft atas leaking -gerak katil supaya x Kena leaking kat tepi katil. Tapi semua sisa sisa cat sebab leaking semua tertangkung sangat disgusting.

*Masa check out pintu reception x boleh buka, minta keluar lalu tangga safety belakang 1st floor.(call minta owner datang buka pintu, tapi enggan. Dan complain pasal yg diatas dia pula jawab "biasa la, dah nak buat renovationtapi maintain pun dah susah, lagi pun renovation 🤔🤔) sebab ni, kami turun dengan luggage besar Dan smart watch tercalar calar pada tangga)

*En Eddy friendly, bagi advise Jalan...