Heeren House by Signature Puzzle Hotel — Hotel in Malacca

The location of Heeren House is right in the central area of historical Melaka but stay there only if you don't mind the risk of being bitten by bedbugs all night.

Place is on the 'old and rundown' side, which can be passed off as 'historical charm' but the owner's refusal to take responsibility for their recurring bedbug problem means that staying there is playing bedbug roulette. If you get a room that just got a visit from pest control then you're lucky and probably won't have a bad experience (providing those pesticide sprays don't have long-term adverse effects).

If you are unlucky, then you'll wake up bitten by bedbugs all over. Even if you show the owners proof (catch the bedbug and show it to them) they will just blame other guests for 'bringing in bedbugs', blame the pest control company not doing their job and act like they are the victims who can't do anything about it even though they KNOW they have a bedbug problem and still put you in that room in exchange for your money. Be warned, as 'hospitable' as they might appear at first, when it comes to it, they will not refund you what you paid for the room or offer to pay you for medication. They know that thanks to Melaka's high tourist turnover they can get away with their negligence and rent out the room later to another unsuspecting guest who hasn't heard about their problem.

Proof: Google "Heeren House bedbug" and you will see complaints from dozens of different people documenting this problem as far back as 2009 and as recent as 2015.

If you are staying at Heeren House regardless, please make sure you check the sheets for signs of bedbugs (black spots, old blood stains, live bedbugs) before turning in, and do this before the staff go home for the night so you can take steps to change rooms and save yourself the nocturnal bedbug bed-sharing experience.

Also familiarize yourself with procedures on getting rid of bedbugs from your clothing and belongings that come in contact with bedbug infested areas. Hot water cycle clothes in washing machine, vacuum every inch of your bags and shoes. You DO NOT want to bring back any bedbugs to...

Overall, my stay here for two night is nothing but amazing. ||Last time I went to Banda Hilir, was a long time ago. I didnt realize it changed a lot. But not this charming house, and along its neighbourhood.||Super close to Jonker Walk (10 steps) and all of other attraction. Just situated besides the river. I love to sit in their cafe while listening to their music playlist. Good breakfast choice, local & western. Fruit juices are amazing!||Rooms are amazing. No Tv but they have good wifi connection. They have 1 parking spot, but so does other guesthouses. Jonker Street is very narrow. Since its illegal to park at the street (1 way road),|you can park in front of Casa del Rio. Theres a parking spaces there. (Rm 6/ entry). I have no prob with that. If you want to go somewhere, you can use Grab.||The owner and staff are super nice and friendly!||I would come and stay here again. Thank you so much for the...

Overall, my stay here for two night is nothing but amazing. ||Last time I went to Banda Hilir, was a long time ago. I didnt realize it changed a lot. But not this charming house, and along its neighbourhood.||Super close to Jonker Walk (10 steps) and all of other attraction. Just situated besides the river. I love to sit in their cafe while listening to their music playlist. Good breakfast choice, local & western. Fruit juices are amazing!||Rooms are amazing. No Tv but they have good wifi connection. They have 1 parking spot, but so does other guesthouses. Jonker Street is very narrow. Since its illegal to park at the street (1 way road),|you can park in front of Casa del Rio. Theres a parking spaces there. (Rm 6/ entry). I have no prob with that. If you want to go somewhere, you can use Grab.||The owner and staff are super nice and friendly!||I would come and stay here again. Thank you so much for the...