Moonlight Resort and Spa - Pokhara — Hotel in Pokhara

We stayed at the hotel for 3 days and as mentioned they did not provide hot water at all only whne we checked with the receptionist they use to switch on and then later after 20 mins they switched it off. Apart from that we faced payment issue. When I made the booking I had already paid via MMT however while check out the hotel staff mentioned that they did not receive the payment and asked us to pay in cash in Nepalese rupee. We had flight in an hour but the receptionist did not leave us. Later when manager called he was so rude and told us without making the payment they are not going to leave. Back story is precious day when we checked the property for availablilty they mentioned that there were no rooms but we were able to book through MMT as we got available rooms mentioned. And the hotel staff also mentioned that they had turned off the MMT bookings so basically they had technical issues for which they did not receive our payment but received our booking details. They were not ready accept anything later we had give our trekking guide number for reference but the receptionist still did not leave us as she was not trusting us and saying we gave fake number and made us wait for another 15mins. She then again called the guide and started speaking and wasted another 15mins I know Hindi so I could clearly know what she was talking. She even mentioned him that until he make the payment she will not leave us. And all this happened during the check out. They had whole 3 days to mention us. We showed the receipt as well the bank details where the money got debited still they asked us to make payment. Irony is she did not trust us with one phone number but she wanted us to make payment trusting them saying once they receive amount from MMT they would return. If such thing happens to an international customer just imagine what would have happened to us. Thankfully our flight got delayed and we’re safe. But the hotel staff kept calling our guide to make...

Hello all, I am a traveller from India and this may 2024 I had backpacked to Nepal. One of the visit was in pokhara. and had stayed for 3nights in Moonlight Resort. The resort is situated in a very apt location to most of the sightseeing locations, best being right in front of FEWA lake .Our experience from being received at the lobby to the day of checkout was very cordial and professional. The front desk staff were very customer service oriented and cordial.The rooms were well maintained and hygienic . The best was the food in the inhouse restaurant.Very tasty menu served by chef Sandeep Regime and his team. We have enjoyed Mr. Sandeep's menu throughout our stay. He has magical touch to his food . We had planned an early checkout on our last day and had requested for a packed breakfast . The team accommodated way beyond their schedule and our breakfast was ready by 6.30.If I had to visit Pokhara again I would definitely checkin at Moonlight resort especially for Mr. Sandeep Chefs menu. thank you and happy...

Moonlight Resort and Spa is a hidden paradise that exceeded all expectations! Nestled in a serene location, the resort offers a perfect blend of tranquility and luxury. The breathtaking views, coupled with impeccable service, create an unforgettable experience. The rooms are not only elegantly designed but also equipped with modern amenities, ensuring a comfortable stay. The spa services are a true indulgence, providing a relaxing escape. The culinary offerings are diverse and delicious, catering to various palates. Moonlight Resort and Spa stands out for its attention to detail, making it a haven for those seeking a memorable retreat. Highly recommended for a rejuvenating and...