We rented 3 bikes and none of them were any good. The bike I was given, the drivechain would make a creaking noise every time I'd go uphill. My wife's bike wouldn't stay in the middle gear on the front ring, and would only use either the biggest or smallest ring. My son's bike started making clicking noises an hour into our ride.
When they first gave us our bikes, on both mine and my son's bike the brakes were rubbing one of the wheels. While they did fix them both; they didn't realize the brakes were rubbing until I told them, which indicates they don't do regular maintenance checks. This also makes me think that, if I hadn't complained about the gearing on my wife's bike, the next person to rent that bike would have the same problem.
Several of the helmets they first gave us had broken adjusters. This was easy to notice and they brought replacements before we departed the store, but this again calls into question their general maintenance/quality check process.
When we were returning our bikes, another couple were returning their bikes and reported that a pedal fell off one of...
Read moreExcellent. Rented from here twice during our week stay in Glenwood Springs. Samantha and Zach were excellent - the rad wagos were actually sold out and they took our information and called when there was a cancellation. So glad they did. It was one of the highlights of the trip! Rented two 'rad wagons' for a family ride along the river path (1 adult and 1 child on each, 6 and 8 year olds fit great, but 8ish is nearing the max for the second rider). VERY glad we did not bring our own traditional bikes, as the e-bikes made the few hills effortless. The path is 17 miles along the colorado river, (and only a few blocks from the bike store) one of the best bike trails I've ever seen. You can stop and watch people rafting down the river, enjoy some rest stops with water and bathrooms, pack a lunch, etc. The second time I rented an e-bike solo (a smaller version of the rad bike) and went the entire trail and back, for 33...
Read moreCannot say enough wonderful things about Canyon Bikes! I was looking to buy a bike in the "offseason" as I was going to be living in Carbondale for a few months and Canyon Bikes came to the rescue. Their staff and the owner were both incredibly helpful, responsive, and knowledgable about which of their bikes might work for me, and they set me up on a great Giant! The owner even called around to other shops to other bike shops to find the pedals I was looking for when they didn't have any left. Furthermore, the owner went above and beyond to drop off a part for the seatpost where I was staying in the valley as their shop was closed. I am floored by the generosity and helpfulness that was...
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