Delton Oaks Resort — Hotel in Lake Delton

We recently stayed at Delton Oaks and while there were some great aspects, several things really missed the mark.

First, the office hours aren’t reliable. We arrived right after 5pm for check-in and no one was there. Then the next morning, I went at 8:15am to switch out towels and was told by a kid to come back at 8am, even though it was 8:15.

When we got into our room, I found a form I had to sign stating I didn’t have a dog, even though I booked through BringFido, my reservation clearly stated it was a pet stay, I emailed ahead, and I even spoke on the phone with someone in the office twice. I called the emergency number provided since the office was closed, and the man who answered tried to argue that they had called me and I never called back. But that’s not true. I had spoken to the office, and they knew my check-in time. He then charged me $30 per night for my dog, even though the website says $25. So I was upcharged $10.

There was no signage anywhere indicating where dogs are allowed to go to the bathroom. I picked a patch of grass away from the beach, and a woman came over very rudely to tell me dogs aren’t allowed there but didn’t explain where they are allowed until I asked. Apparently, it’s in the front by a busy road, which doesn’t feel safe or pet-friendly.

My dog was briefly off-leash because the resort’s own policy says off-leash is allowed if the dog listens to commands, and mine absolutely does. However, the woman told me it’s against city ordinance and must be leashed at all times. That’s fine, but then the resort policy needs to reflect that. As a visitor, I follow the resort's rules, not local laws I’m unaware of.

Other small inconveniences: there’s no toaster, no extra garbage bags, bathroom smelled of urine, extremely cramped room with no side tables or anywhere to put your belongings, small shower area, took about 15 minutes for the water to get hot, and no one on-site overnight. Our upstairs neighbors blasted music from 11pm all night and had barking dogs. I tried contacting the emergency numbers and got no response, so we were stuck with no help or resolution.

That said, there were positives. The pontoon boat rental was a highlight- granted it was dirty and the ladder to get in the boat was broken. The kids enjoyed it though. The room was nicely updated. The beach and pool were clean. The front desk woman I interacted with Thursday morning was incredibly helpful and friendly. She helped us with the pontoon rental and was the best staff interaction we had all trip.

All in all, for the price, I give it 2 stars. There’s definitely potential here, but the lack of consistency, poor communication, and after-hours unresponsiveness need to be addressed. I will probably be staying at other resorts on Lake Delton...

We recently stayed at Delton Oaks and while there were some great aspects, several things really missed the mark.||First, the office hours aren’t reliable. We arrived right after 5pm for check-in and no one was there. Then the next morning, I went at 8:15am to switch out towels and was told by a kid to come back at 8am, even though it was 8:15.||When we got into our room, I found a form I had to sign stating I didn’t have a dog, even though I booked through BringFido, my reservation clearly stated it was a pet stay, I emailed ahead, and I even spoke on the phone with someone in the office twice. I called the emergency number provided since the office was closed, and the man who answered tried to argue that they had called me and I never called back. But that’s not true. I had spoken to the office, and they knew my check-in time. He then charged me $30 per night for my dog, even though the website says $25. So I was up-charged $10 for the 2-night stay. ||There was no signage anywhere indicating where dogs are allowed to go to the bathroom. I picked a patch of grass away from the beach, and a woman came over very rudely to tell me dogs aren’t allowed there but didn’t explain where they are allowed until I asked. Apparently, it’s in the front by a busy road, which doesn’t feel safe or pet-friendly.||My dog was briefly off-leash because the resort’s own policy says off-leash is allowed if the dog listens to commands, and mine absolutely does. However, the woman told me it’s against city ordinance and must be leashed at all times. That’s fine, but then the resort policy needs to reflect that. As a visitor, I follow the resort's rules, not local laws I’m unaware of.||Other small inconveniences: there’s no toaster, no extra garbage bags, bathroom smelled of urine, extremely cramped with no side tables anywhere, small shower area, took about 15 minutes for the water to get hot, and no one on-site overnight. Our upstairs neighbors blasted music from 11pm all night and had barking dogs. I tried contacting the emergency numbers and got no response, so we were stuck with no help or resolution.||That said, there were positives. The pontoon boat rental was a highlight- granted it was dirty and the ladder to get in the boat was broken. The kids enjoyed it though. The room was nicely updated. The beach and pool were clean. The front desk woman I interacted with Thursday morning was incredibly helpful and friendly. She helped us with the pontoon rental and was the best staff interaction we had all trip. ||All in all, for the price, I give it 2 stars. There’s definitely potential here, but the lack of consistency, poor communication, and after-hours unresponsiveness need to be addressed. I will probably be staying at other resorts on Lake Delton...

I’m not one to write reviews but since this is usually a bigger vacation for people I thought I would. I have lots of pros and unfortunately some cons. We ended up staying in the 10 person villa, the photos made it look beautiful – when we first arrived I was disappointed, I’m a clean freak and this cabin wasn’t clean at all, I felt dirty my whole vacation. The screen in porch had holes all over the screen and full of spider webs. The blinds in the living room had what looked like vomit on them, the kitchen was okay – except the fact it’s a 10 person cabin and it didn’t even have 10 spoons, forks and knifes, along with plates (luckily we packed all that ourselves). The advertising said it had two rooms with TV’s but only one room did. They only provided us with 4 towels – it’s a 10 person cabin you would think they would have 10 towels – we went to the front desk and they did provide us with the additional 6 – but we only have 4 washrags total. We needed to use the pull out couches – they had spare sheets in the drawers in the rooms with 4 pillows. But no blankets or pillow cases…we also had to get these at the front desk – they couldn’t find any blankets when we went down to the desk and said they will bring them to us later cause they need to find some spares in a room that are not being used – I thought that was weird. The ceiling fans were on high speed at all times and had no way to make them a slower speed and it wasn't ideal when trying to cook or sweep the kitchen. While there was a lot that I didn’t like the pros were that we had the screen in porch we used it a lot! The private beach was awesome this is where the kids spent most of the time, the beach was VERY nice and no weeds in the lake!! The pool was nice and warm, and the service at the front desk was very good also. Our cabin also had all new flooring that was nice. I did see lots of new shipments of microwaves, stoves, benches and tables so I know the new owners are working hard to make the resort beautiful again and I know that can take time. All in all in was a good stay and we still made the best of everything. This resort is also in walking distance of Noah’s ark and the free passes that came with our stay...