Surfland Hotel — Hotel in Lincoln City

I had my second stay at the Nordic last weekend. My first stay was great! Queen room with kitchen- the view was amazing, can't beat the price, the kids loved the salt water pool, the only negative was how uncomfortable the mattress and pillows were.

Since the first stay went well, I booked this hotel again for our most recent visit to the coast, last weekend. We had a King suite. We checked in very early because the room was ready, they were still cleaning the others.. FYI watching the rooms being cleaned there were no blankets, bedspreads, shams or accent pillows in the bin that they toss dirty laundry in, only sheets and towels were taken out of the rooms... No clue how often the others get washed... Upon entering the room the first thing I saw was a giant bush in the "ocean view" - room 116.. You can't even see the beach or lighted surf from the room. You have to be standing at the window or on the patio for an actual oceanfront view. We then sat down on the bed and began to eat our takeout and smelt a terrible urine odor.. (I had already pulled the bedspread off the bed as I do with every hotel stay, those never get washed with every room change.) I pulled off the blanket, the smell had to be coming from the mattress.. It was so foul I couldn't eat, I tried to look for something to spray to lessen the smell, I ended up misting some body spray around the room and under my nose, I couldn't stand the smell... I should have asked to change rooms but my kids were already settled and unpacked, it wouldn't have been an easy transition. My sleep was terrible, just like my first stay - the mattress is so uncomfortable and the pillows are worse.. Bring your own pillows.. If you have any sort of back issues, you'll hurt even more in the morning.. Bathrooms are small, that's acceptable though, the view and urine is not.. I won't be going back to this hotel, I'll spend 40 extra bucks and get a bit nicer hotel.

Parking is terrible also. Front staff has always been friendly But - I did call the front at one point in the evening and ask if I could have 4-6 oz. of milk for my daughters bottle and she declined, she said they didn't have milk, I responded by asking about the milk they use for breakfast, she said she was not able to give me 4 oz of milk.. Which I thought was unsatisfactory customer service..

I see many reviews saying how clean the rooms are- just because a bed is made nice and tight and there's a wrap over the toilet lid, doesn't mean its clean.. I personally saw that they took NO blankets or bedspreads out of these rooms when they cleaned.

Bushfront...

BEWARE! Unprofessional and unethical. They LIE through their teeth. They WILL try to rip you off. You just don't know it until you've paid. (Please read other bad reviews that reflect such dishonesty.)

I made reservation through their website. The cancellation policy was clearly written on the payment page (24 hours cancellation and 10% admin fee). It was fair enough, so I paid for the room. I also get a confirmation email stating the same policy.

5 days prior to the trip, I had to cancel the trip. So I wrote them an email to cancel the room. I get a short and blunt reply stating "there will be no cancellation, and the credit card charges will stay." Naturally, I responded mentioning their cancellation policy.

They said that they sent out an email earlier stating that there will be no cancellation. Problem is: I never got any email. I even checked all the spam folders. EVEN IF they sent out an email, you can't just say "you won't get any refund" AFTER providing "24 hour cancellation" policy. So I replied stating such.

Then they tried to haggle with me. They wanted 20% admin fee. Seriously? So I repied that I agreed to "24 hours, 10% fee" policy, so that's what it is.

Then they send me a FALSIFIED email. This really made me angry. They send me a confirmation email backdated, with "24 hour, 10% fee" replaced with "fee may vary" policy. Now, this undoubtedly crossed the line. They're lying through their teeth. I had the original confirmation email they sent which clearly read "24 hour, 10%." Now, they are sending me a DOCTORED email, BACKDATED, showing a different policy. Clearly, they were trying to CHEAT and RIP me OFF.

I could have cancelled 24 hours before my reservation, but I was trying to be nice. I could have stopped arguing and just file a complaint through the credit card company, but I wanted them to have a chance to sell the room. Perhaps I shouldn't have been considerate. They eventually gave me the refund, but doing the minimum after attempted ripoff is not going to win them any medals.

Honest mistakes with no malintent happen. I'm okay with that. But they were LYING and being simply UNETHICAL. That I cannot tolerate. I'm sure with this kind of greed and ethics, they will make some money, but I sincerely hope such dishonest businesses...

The overall hotel experience was pretty good! First off the checkin process was quick and easy! The hotel staff at the front desk were very kind and helpful! Upon entering room the room was a little very warm. Come to find out this hotel doesn’t have air conditioning. The saving grace was the view! You get a beautiful ocean view! The windows only opened a couple inches, which at night time we would open the window to let in the cool ocean breeze and cool the room off! The only bad part about opening the windows is there was no screen to keep out the bugs! We did have a few bugs fly in! The bed was comfy and the pillows were too! The room was clean and organized ! Very nice little hotel room! The French with fresh ground coffee from the front desk was a very nice touch! The breakfast was not too bad at all! The waffles were tasty. The coffee was hot! The fresh fruit, eggs, and sausage were delicious. The breakfast attendant was kind and helpful in getting items that were out! The parking is not bad for smaller cars, However if you had a big truck it wouldn’t be too convenient! There is about 100 stairs down ythe beach. They are like a rock trail and then a few stories of stairs! It’s not too bad of a hike and well worth the trip to the beach. The beach was not very busy until the weekend, which even on the weekends was not too extremely busy. The kite festival was going on so there were a lot of people in town which made it very busy in the town! The downfall of this hotel is the walls are paper thin! We were woke up one day early from customers that were talking very loudly. You can hear the next room over having a conversation! The doors are thin as well! You can hear cars beeping and people talking as they walk by! They have made many improvements that make it a great little hotel! There is a fire pit area with games and a bbq grill. A area that has lounge chairs overlooking the ocean! The pool has adult hours the last couple hours so the adults can sit in the hot tub without children! The hotel is close enough to town that you can walk the downtown area. It is a little off the beaten path however still close to all the...