Graduate by Hilton Nashville — Hotel in Nashville-Davidson

Pretty decor bad communication response! Before arrival for our stay we received a few emails reminding us of our stay with a phone number to text if we had any questions. I tried texting this number a week before our stay with no response. I Tried emailing them a few days later with no response. I tried sending a Facebook message and only received a auto reply . I tried calling the hotel only to be transferred to a 3rd party foreign reservation line after being on hold over 20 mins. They informed me to call back to that same number back and push zero, which wasn’t an option in the the prompts. I finally got a hold of a person at the front desk. I wanted to setup something special in our room upon checkin for my wife’s 40th birthday and our 15 yr anniversary we were celebrating that weeks stay. The person on the phone made notes about this for our stay. Upon checking in they gave our key cards along with reminding us there’s this number to next If we need anything during our stay. I brought to their attention that I received no response from them trying to utilize this text number previously . One gentleman dismissed this issue as a glitch and we proceeded to our room. After entering our room and setting in. We discovered the hotel left us chilled champagne, greeting cards for wife’s birthday and our anniversary and a few other little gifts. We were very appreciative! I tried texting them to thank them. Settling In our room we could not find the tv remote so I texted that support number I had saved. While looking around the room for the remote I discovered a dirty cup and a used lipstick under the nightstand. We Texted about this , no response. Then went to freshen up before our dinner reservations, turned on the water in the shower to find water spraying everywhere. The shower head was barely screwed on. So I hand tightened it best I could . I too sent a text about the shower head. No response. After opening the curtains we discovered what looked to be blood stains on the edge of the white shear curtains. Texted about this no response. Leaving for dinner we stopped at the front desk to discuss these issues and the no response from texts system. They assured they would resolve these issues while we were out. And dismissed the text issues again. Upon returning to our room hours later. We found a tv remote replaced, the dirty cup removed but the lipstick left. Curtains still stained. Shower head still dripping and finger tight as I left it. I returned to the front desk to discuss these issues. Hannah at the from desk late that night was very helpful and understanding. I brought up the text issue. We looked further into it. Checking their system. It was discovered I had saved the wrong number to text in my phone from their previous emails. The number given to me at checkin was correct. She sent me a text right there to confirm it was working and it did! Upon further investigation I showed her the emails I received with a number to text about questions. The number in those emails was wrong! The last 2 digits in that number were reversed -3037. It’s Supposed to be -3073. So I told her to relay this to their media/tech people to fix for the next people that would be receiving pre arrival emails. Hannah did amazing job addressing the communication issues! The lipstick remained on our nightstand and stained curtains remained , shower head still dripping upon checking out. Stay was surprisingly quiet, beds comfortable. Decor fun and pretty . Breakfast sandwiches good from downstairs. Rooftop was fun and cool vibe . Great location, dollar general down at the corner in case you need any forgotten little items and snacks. Staff friendly. But overall disappointing in cleanliness and communication issues for a “boutique “ $400 a night room downtown. Plenty of other options to try out next time. Try little harder after getting us...

I was very excited to come stay at The Graduate with girlfriends for my birthday. For months leading up to our arrival I emailed David James, assistant general manager, regarding reserving the limousine airport pick-up. This was after calling the front desk several times and finally being given a contact to make this reservation. This communication started in early December 2022. I received no response at first and then started to receive numerous out of office replies, but never an actual response. I finally heard from him in February and all the email included was a link to reserve the limo pick-up. No formal greeting, or apology for delay, it was very unprofessional. The reservation was filled out and I assumed we were all set. Then I received an email on March 5th that the limousine was not available for the requested date. This was 4 days before our arrival! The front desk also supplied me with the email for Kendall Boyd to make reservations at the White Limozeen restaurant. Kendall, never, not once responded. So, my girlfriends and I read several travel blogs and realized that reservations were released a few weeks in advance and you had to stay up in 1:00am our local time to access the reservation portal. We were only able reserve two high tops in the bar area. When we arrived at check-in we asked for the two high tops to be pushed together and we were told that they are bolted to the floor and could not be moved. When it finally came time for our reservation the tables were actually pushed together which was a pleasant surprise and the front desk is obviously wrong about them being bolted down. However while we dined we noticed that there were several tables that were empty and that regular bar customers without reservations kept sitting at the high tops or taking the stools over to the bar area and staff did not seem to do anything, so we can only assume that is allowed. This was very disappointing to see and experience after such a difficult time making reservations. As a hotel guest we should have been granted first refusal for reservations for one night during our stay and/or if other's reservations were cancelled we should have been offered a real table for dining. We were placed on the 11th floor during our stay and I would never recommend staying on that floor. The music from the restaurant is so loud you could hear it in our room and feel the base until very late into the night. One day during our stay we received housekeeping services, but the second day we returned to our room and it was dirty and beds were unmade and there was no explanation left. The bed was ok, the pillows were awful! There’s bright flashing lights coming from the smoke detector/fire alarm as well as the thermostat making it hard to sleep as well that does not shut off EVER. The elevators and front lobby were consistently crowded with non hotel guests making it an inconvenience to ride the elevator and walk about the hotel comfortably. Anyone is allowed to enter the hotel and use the lobby, coffee shop, restaurant, bathroom, etc... So, paying guests are constantly having to navigate around annoying large crowds of loud obnoxious people. I was told at check-out that I would received an email with a receipt of all charges and that has yet to show up in my inbox. With the price point of this hotel we were all expecting a much higher level of service. We spent over $1700 for 3 nights and it was NOT worth it. Sincerly, A very disappointed guest and...

Graduate Hotel Nashville – Stay at Your Own Risk||||I rarely leave reviews, but my experience at the Graduate Hotel in Nashville was so unacceptable that I feel obligated to warn future guests.||||The first room I was checked into was filthy from top to bottom—disgusting, dirty, and clearly not vacuumed, as there was a Splenda packet on the floor between the bed and nightstand. On top of that, I found bugs in the room. I immediately emailed photos to management and was provided the manager Shemeka’s email. In my email I mentioned that customer service was “stupid at best.” Instead of addressing the situation, her first response was to ask why I called her stupid—which I obviously never did.||||I was told I could move to a room on the 9th floor where my friends were staying, but it would take some time. I said I would take any available room immediately, but Shemeka told me the 9th-floor room would be ready sooner if I waited—so I did. They acted as if giving me a suite should make me happy, but I didn’t view this as an upgrade since my first room should never have had issues in the first place.||||The next morning, when I opened the drapes, I found small whitish mite-like bugs crawling around the TV console. Again, I took photos and emailed them to management. So not one, but two rooms were bug-infested.||||Upon checkout, I asked the front desk clerk if they were going to do anything to make my awful stay right. He was abrasive (though I can imagine how many complaints he must deal with at this “stay at your own risk” hotel). He claimed they had never had bug problems “since he’d been working there”—which must have been that very day, because I certainly experienced them.||||Later, I received an email from Jessica, who went back and forth with me about my complaints. She stated they would call in an exterminator to assess the situation—as if I was lying—even though I had provided clear photos of the bugs. It was obvious they had no intention of making things right. Once I mentioned contacting my attorney, I was suddenly offered a comp for one night. However, it did not cover taxes and fees, so it wasn’t even truly comped.||||Since I had booked through Expedia, I brought them into the correspondence. They reviewed my photos of both rooms and agreed I should have had my entire stay comped. Expedia told me that a man named David at the hotel even admitted I would have received a full refund, but because I was “rude,” they would only comp a partial day. The fact that they penalized me for voicing legitimate complaints about bug-infested rooms is beyond disturbing—especially since I left with bites on my body.||||While the hotel does have a nice aesthetic, the customer service is, quite literally, “stupid at best.” If you care only about ambiance and not about cleanliness, this might be your place. But I will never stay at a Hilton property again after this.||||Additional notes worth mentioning:|| • The hotel bar automatically adds 20% gratuity to tabs without posting it anywhere. Since the bar is so dark, you can barely see what you’re signing—meaning I unknowingly tipped 20% on top of their forced 20%. This is absurd considering you have to pick up your drinks at the bar yourself.|| • I was told I had a $20/day food & beverage credit, but it never appeared on my final bill.||||Bottom line: Between the filth, the bugs, the lies, the dismissive management, and the shady billing practices, this place is not worth the money. STAY AT...