Hampton Inn Nashville/Vanderbilt — Hotel in Nashville-Davidson

My mom and I stayed at Hampton Inn Nashville/Vanderbilt back in July 2020. ||Back then Covid was new and everything was shut down. Also a lot of the amenities were closed at this hotel. ||My mom and I come to Nashville quite a bit throughout the year because she is a transplant recipient patient at Vanderbilt University Medical Center.||We finally stayed at this hotel again from December 2 - 3, 2024.||Got off to a rough start but we still enjoyed our stay.||When we first arrived, there was nobody at the front desk. We ended up waiting about 20 minutes because there was a staff meeting. I understand the importance of staff meetings however, there ended up being about 3 other people waiting to check in, not counting us. ||There needs to be some kind of resolution to ensure there is always someone at the front desk, or near the lobby area available to check guests in when they arrive. We also did not see a bell or anything on the counter to let someone know we were there.||However, members of the staff apologized for the delay and inconvenience.||One of those people was the front desk lady, Shelly. And, Shelly deserves a raise! She was our lifesaver multiple times and super sweet, very helpful and knowledgeable!||First, she gave me a welcome bag upon check in with bottles of water in it, which was super nice.||Then, was the first of a couple of issues that occurred. First, our mini fridge wasn’t working and wasn’t cooling anything. Ms. Shelly immediately put our room number (#228), and my name on a maintenance list. And in no time at all, the nice maintenance gentleman arrived at our room and got it working nicely!||Later on, we were exploring the hotel and amenities, and taking pictures of the snow that was falling outside, and not realizing, my phone lost its battery power and died, so I was not able to use my digital key to get back in our room.||Unfortunately, neither did the keycard. Possibly somehow demagnetized. But, within seconds, Ms. Shelly had set us up a new keycard!||Also, the complimentary coffee is always something we appreciate..but those complimentary cookies looked so good. Unfortunately, my mom can’t have cranberry anything, which we thought was in it..and Ms. Shelly agreed that she believed it was cranberry. ||Which was unfortunate but thankfully my mom didn’t eat it. And thankfully there was also a Vanilla cookie left (mom ate it and confirmed it tasted like vanilla). And also had a nice conversation with Shelly and another gentleman staff member (I’m so sorry I didn’t get the other individuals’s names so I could properly brag on them)!||The hotel and room were definitely showing their age, and there were a couple of places that needed a little more cleaning TLC (papers in floor behind bed, something in front of ice bucket in room, and a couple of spots in the hotel), and wish there had been a microwave in the room…but other than that, the rest of the hotel and room were clean, the staff were all very nice and were smiling and welcoming!||And there fitness center and pool areas both looked so inviting (was getting late so ran out of time to exercise and pool is outside..went out there for snow pictures). Both areas were very nice as well as the little outdoor area near the pool.||The lobby area was also very nice and had a very nice size sundry shop with plenty of options for food and drinks..or if someone forgot any necessities. Had a pretty and festive Christmas tree as well. Loved the music playing in the elevator as well!||The breakfast area was very nice with plenty of seating and a nice size breakfast area in an adjoining room. ||The biggest disappointment was that there was no bacon as a breakfast option. The little sign in the lobby for the breakfast mentioned bacon on so we were looking forward very much to having it. However there were plenty of other breakfast foods and drinks to choose from.||Also, the medical shuttle was a very nice feature. Having 2 trips to Vanderbilt University Medical Center that day, it was nice to only have to take our car for 1 of them as opposed to both! And the shuttle driver gentleman was nice and a great shuttle driver! ||The proximity to VUMC was great as well…less than 2 miles from the hospital took away the anxiety of making appointments on time!||Despite a couple of hiccups, we had a great stay at Hampton Inn Nashville/Vanderbilt, and would definitely consider...

Checking into this hotel felt like walking onto the set of a reality TV show where incompetence was the star of the day. Upon walking towards the entrance two employees were walking out, stopped once laying eyes on me and my mother and disappointedly asked if we were checking-in. After answering yes, they exchanged a few words to eachother about how they couldn’t do whatever they were heading out the door to do & how they “could see what kind of day it was going to be”. I had hardly made it inside the building at this point and had only spoken one word “yes” but could already see what kind of service I was about to get. No worries - it’s a hotel most staff aren’t exceptional anyways but… I half-expected a laugh track to accompany their antics it was so mind blowing. From the moment I entered, it was clear the staff were channeling their inner Oompa Loompas, minus the charming song and dance routine. I couldn't help but notice the poor trainee's face contorting like she'd just sampled a lemon soaked in vinegar. The staff's handling of my booking was like watching a group of toddlers trying to solve a Rubik's cube – clueless, confused, and utterly hopeless. They stumbled through their excuses faster than a politician caught in a scandal, but with none of the finesse. I paid $500 for my stay and these fools had nothing to say. They had a line that was hanging out the door because of how many reservations they misplaced and they were then hit with an additional $25 a night for parking which it clearly states free parking on the website and multiple booking sites as well. After enduring more back-and-forth than a tennis match between rivals, I finally met Latoya, the assistant general manager, whose level of helpfulness rivaled that of a brick wall. Their solution involved a game of 'Pass the Blame'. After confronting their lack of service and competence - I believe their egos got a little rattled. Especially after they spoke to an Expedia agent and were told the same thing I had been repeating for nearly an hour, they realized their wrongdoings but denied my stay. Thankfully, Expedia rode in like the cavalry, offering a refund and bonus credit faster than you can say 'ineptitude.' So, I was able to get an even better hotel with the additional credit and the front desk had no issues (what a surprise!😝). Even the Expedia agent apologized for their behavior. So, folks, if you're in the mood for a good laugh (or a good cry), book a night at this hotel. But if you prefer a drama-free stay, take your business elsewhere—preferably to a place where the staff can count to two without breaking a sweat.

I’ll add all the names of the staff later, I left their cards in my car unfortunately lol but they definitely deserve a spotlight moment...

I am upset that I have to leave a review such as this, but there needs to be a line of honesty and clarity. At the beginning of our stay, my group and I contacted the hotel to inform them that because of bad weather and terrible traffic, we would be late. Once we arrived, at about 12am, the doors were locked and no one answered the bell. We stood outside, in 20 degree weather for 20 minutes m, as we tried to call, ring the bell and knock on the door. The third night of our stay, we decided to head to the lobby and play some card games. After about an hour in the lobby, we moved downstairs for some more space. As we settled downstairs, we were then approached by security that said he was ordered to let us know that at 12am, to go back to our rooms. He continued to say we were approached earlier that night about our volume. This statement was false. No one ever talked to us about the volume. When we asked who made the complaint, he mentioned an employee working the shift, but wouldn’t give us much else. We, then, subsequently asked for his name. He continues to say “I see what you are trying to do there. My name is ‘Security’.” We asked that if the policy is for quiet time to begin at 12am, why was he not asking the other group of men (who were also downstairs) the same thing. Now that I’ve summarized the interaction, let me discuss the problem.

We completely understood that hotels have designated “quiet hours” especially in spaces where rooms are surrounding. However, anyone can understand that you would like to be INFORMED about said policy. No one ever approached our group and let us know about the volume or the time policy. Another incompetency was with the approach of “Security”(who wouldn’t identify himself). He claimed there was an “order”, but then the woman he identified said she did not have any problems with us moving or the volume, but there is a 12am policy. Again, the policy was very understandable for us, the approach was not. When we were given the “12 am policy announcement” the message was only directed to us and not the other group of people downstairs who were also laughing and drinking.

Ending point: If there is a policy, I believe anyone would like to be informed so they could follow said policy. No one wants to be gaslit to look as though they are being defiant, when no one alerted them that they were in the wrong in the first place. Lastly, the unprofessionalism of “Security” continues to define the lack of respect and equality that is...