LIC Plaza Hotel Corp — Hotel in New York

My daughter and I go to Manhattan quite a few times a year. We've stayed in numerous hotels in and outside of the city so I feel I'm pretty adept as evaluating a good hotel from a not good hotel, as I travel the world often too. This hotel was not one of the good ones. Unfortunately. I always hope to give rave reviews as we all want a great experience regardless of the class of hotel. Sadly, because of the very poor customer service in my particular situation, I'm unable to do that. First impression: clerk at desk at check in was distracted, we stood there waiting while he finished scrolling on his personal phone. He didn't offer any of the usual check in info pertaining to anything. I had to ask what the wifi password was and where the breakfast room was located. Normally that's part of the check in process. 2nd impression: the room looked nice. Set up made sense (sometimes rooms are not user friendly). I was pleased. 3rd impression: The beds. Both of them. The mattresses felt like they were placed on plywood boxes, offered no give or cushion when moving about, and the inexpensive not hotel quality pillows, didnt help. Straw that broke the camels back? The AC in the room didnt work properly. It was a hot weekend in NYC. Over 90 degrees out. The room was VERY warm when we checked in Fri. so I attributed it to that and turned up the AC control to its highest. After 1 hour, the room didn't get cooler. It was still at 81 degrees. Went back to desk, told reception. I asked for a room change. He looked confused and said he would have maintenance fix it. That seemed OK since we were stepping out for a few hours, would give them time to fix it. Back at 9pm. It wasnt fixed. Next day we had to "get pretty" in a very warm room. Over 80 degrees. Not a pleasant experience at all. As we left for the day I spoke to reception again(different person), asked again for a different room, was told they would get maintenance. We were out from 10AM to 11:30PM. Got back to room and it was still very warm. 81 degrees. Too warm to sleep comfortably, opening the window wouldn't help as it was mid 80's outside. The street noise alone would prevent sleeping. Went back down to reception and told woman of my experience thus far and she said, oh are you in room ...? They left a fan for you to bring to your room. Asked her who I could speak to about this. She said "the manager" but they weren't available until Monday. Asked for managers name and contact info, she was unable to provide either. She said to email the email on the card. I emailed that night around midnight. Got a phone call on room phone about 9am Sun. morning. Woman caller didn't identify herself. I asked for some type of compensation. She offered a(free)ride to airport, we drove down from Boston, and they provide a free shuttle to airport for their guests anyway, how was that compensation? She also offered a late check out. Yeah, that's what we wanted to do, stay in an 85 degree room longer than necessary. They never even offered the free bottle of wine that was a perk from being a gold member of hotels.com that was included with my stay. There is so much more. I contacted hotels.com and they reached out to the hotel and got such a different scenario from the hotel that actually transpired, likely to make it look like they cared. They didn't. Hotel actually had the gall to say I accepted the free breakfast?! It was included in the price of the room! I didn't even ask for a refund! Didn't expect that at all even though my daughter thought we should be compensated.

If the hotel offered to credit my card back even a small amount of money for the extreme inconvenience they put us through, I would have been more than satisfied. They offered nothing to make the 2 miserable nights we spent remotely better. Customer service is poorly lacking. I've stayed in other hotels of this caliber many times and felt appreciated, not as an inconvenience. If you need nothing at all from a hotel, then stay. If a problem arises, hopefully you will have a better experience with...

Posting this to warn everyone so their trips to NY aren't ruined. This has been my worst travel experience of my entire life. About 1 hour before my check in time, 10:05 AM, I received an e-mail from LIC Plaza Hotel confirming my cancellation. I was confused, since I was on my way to the hotel and was definitely not trying to cancel my stay.

I give the hotel a call and ask them why I received a cancellation e-mail. The gentleman at the desk told me that they overbooked their system (due to a "system error" that he could not elaborate on), had zero rooms available, and there was nothing they could do for us in terms of finding us different accommodations. When I asked for his name and to speak with his manager, he hung up on me.

I proceeded to call back multiple times, with them answering and hanging up. I spent a good ten minutes calling, letting them know I would not stop until I was able to speak with someone, they finally had their manager, Fang, pick up.

When I asked for her side of the story, it switched up. Now, all of a sudden, the story from her was that they called me this morning to confirm my stay at the hotel and didn't hear back, so they cancelled it and left me a voicemail. The funny thing is, my call logs show 0 missed calls and 0 voicemails, and I would bet my life savings that they wouldn't be able to produce a call log to my phone number.

When I explained that I knew it was a lie and that the original employee who picked up told me the "truth" (that there was a "system error"), she changed the subject, tried to flip it on me and tell me I was wrong about my check in time and it was not 11:00 AM, but in fact 3:00 PM. If you take a look at my hotel confirmation picture attached, you'll see that when I booked the hotel almost 2 months ago, my check in time was for 11:00 AM.

I told her about some of the inconveniences that this caused: Flights were all booked based off of proximity to the hotel Multiple Uber trips to and from the airport scheduled Hotels and flights of friends were booked to centralize location to us Having to make last minute hotel accommodations in a popular area (not cheap or easy)

I thought the simple solution here was to help us book accommodations at a different hotel, but they told us they could give us the number to a hotel 30 minutes away and pretty much told us good luck.

To add insult to injury, they offered us a discounted stay the next time we were in town! As if we would ever use them again. Not to mention at 4 PM that day, they in fact told us there was another room available, AFTER we had booked our stay and spent almost 2x the money for a last minute room somewhere else.

You might be able to stay at this hotel and have a great experience, the other reviews seem to show they have plenty of happy customers. But you also risk the chance of getting your hotel cancelled an hour before check in, with no real effort to make things right. Why risk your whole trip when there's so many other fantastic options available?

The funny part is, this is a room for multiple people. They have also left one star reviews for this establishment, and the hotel is trying to say it's defamation since their names weren't in the system. It's comical how even now, they don't recognize the impacts of their poor management on customers.

Edit: If you look at Fang’s response, you’ll see how the hotel management tries to gaslight their customers when they’re wrong instead of owning up to their mistakes. When booking, they have the option to request early check in. Even with a screenshot of my confirmation of the 11 AM check in (which is confirmed at the time of booking), they are telling me check in was at 3. I challenge them to show their call logs that morning where they called my number: it wont be there. What happens if you’re traveling that morning and unable to respond? Seems like they’ll cancel your reservation. What kind of hotel calls morning of and cancels if they dont get a response? Well, that is if they even call. That’s a lie they tell to...

LIC Plaza Hotel Corp offers a modern and comfortable stay in the heart of Long Island City, making it an ideal choice for both business and leisure travelers. Strategically located near major transportation hubs, cultural attractions, and New York City, the hotel provides guests with easy access to the city’s vibrant energy while offering a peaceful retreat to relax and recharge.

The hotel features well-appointed guest rooms designed for comfort and convenience. Each room comes equipped with plush bedding, flat-screen televisions, high-speed Wi-Fi, and ergonomic workspaces, ensuring a productive and relaxing stay. Guests can enjoy stunning views of the city skyline, creating a memorable experience that blends urban excitement with a welcoming atmosphere.

LIC Plaza Hotel Corp also caters to travelers’ lifestyle needs. The hotel offers a fitness center for those looking to maintain their workout routine, as well as comfortable common areas where guests can unwind or socialize. For dining, the hotel provides on-site options with freshly prepared meals, snacks, and beverages, making it easy to enjoy a convenient and satisfying dining experience without leaving the property.

Business travelers will find the hotel especially accommodating, with versatile meeting spaces, modern technology, and professional support services ideal for conferences, corporate events, or private gatherings. The staff at LIC Plaza Hotel Corp is committed to providing attentive and personalized service, ensuring every guest’s needs are met promptly and efficiently.

Whether visiting for work, leisure, or a combination of both, LIC Plaza Hotel Corp offers a seamless and enjoyable experience. Its combination of prime location, contemporary amenities, and dedicated service makes it a standout choice for travelers seeking comfort, convenience, and a touch of sophistication in Long Island City. Every stay is designed to be memorable, comfortable, and tailored to meet the expectations of...