Park Plaza Resort - Park City, Ascend Collection Hotel — Hotel in Park City

I had a highly unpleasant stay at this hotel. Upon arrival, I was given a dirty room with long black hairs in the shower (none of our party has black hair). When I checked in, I was informed that housekeeping was already gone for the day. I assumed they would clean the room the next morning, but housekeeping never showed up. After returning from sightseeing, I called the front desk, and the receptionist explained that their cleaning policy was not like a regular hotel: they only offer [mid-stay] cleaning, and it must be requested 24 hours in advance. I had thought I had made the request the night before. She rudely asked if I wanted to schedule cleaning, and I confirmed twice. She then told me I could put the trash outside, but it wouldn’t be picked up until the next day, or I could take it out myself, and she directed me to the hotel’s trash area. This was highly inconvenient, especially since I had already requested cleaning multiple times, but I decided to let it go.||||The next day, after more outdoor activities, I returned to find the room still dirty. I called the front desk again, and the same receptionist said, "I don't know what to tell you, I put it on the board. Housekeeping is gone for the day." There was no apology, and she offered to send housekeeping the next day. However, we were set to check out the following morning, so this was meaningless. Frustrated, I hung up and went to dinner with my family.||||Later that evening, the situation escalated to a much more serious issue. When we returned from dinner, I noticed a strong and unbearable gas smell in the room. Fearing for my family’s safety—especially with a child present—I immediately told my son not to enter and called the front desk. The same receptionist, in an alarmingly nonchalant tone, said someone would come up to turn off the source. This made me wonder if gas leaks are a common occurrence at this hotel. We had not touched the chimney, so this incident was completely unexpected. ||||When maintenance arrived, they informed me that the previous staff had not done their job correctly and suggested I ask for a room change. I went back to the front desk, where the receptionist shockingly said, "Dangerous is your opinion; I don't believe it’s dangerous, but if you really need to, we can change rooms." I find it unbelievable that a gas leak, especially in a room with a child present, was downplayed and treated with such indifference. There were no apologies, and the receptionist rudely implied that I was exaggerating.||||At that point, I no longer felt safe staying in this hotel. I had my son wait in their game room while I packed up our belongings. Given the severity of the experience, I believe I should request a full refund, but I’m only asking for reimbursement for the night we did not stay. We are still waiting for the manager’s response regarding the refund, and I will update when I hear back.||||Note on the danger of gas exposure: Exposure to gas leaks in an enclosed space can lead to serious health risks, including dizziness, nausea, respiratory issues, and in severe cases, death. Gas leaks are extremely dangerous, especially when unnoticed for an extended period, and can even lead to fire or explosions. I am appalled that the hotel did not take this matter seriously or address the potential danger...

We absolutely did not get what was advertised or what we thought we were paying for at this location. We thought that we were getting a one bedroom condo, as our room was advertised as a mini-suite. It was a hotel room with a kitchenette. My mom and I were traveling with a family friend and had wanted some privacy. The hotel offered to get her a “studio,” which to me means a one-room apartment with kitchen (what we already had), but to them meant a room with a mini fridge (so a basic hotel room). Very misleading, and we paid much more than we should have for such basic accommodations. I’m fine with basic, but not for the price we paid, which includes a $25 “resort fee” per day. For what? Probably for the “free” wine and cheese night from 5-6pm on Tuesday, where they ran out of wine by 5:40. Or maybe for the shuttle service to the mountain that was supposedly every 30 minutes. We tried to call the hotel after a day of skiing to ask approximately what time the shuttle would arrive, so that we could stay inside if we had just missed one rather than standing outside until the next one. Despite calling from multiple phones every few minutes, nobody answered at the front desk and we stood outside for 40 minutes. We finally got in touch with the hotel after 30 minutes and they told us the shuttle was 3 minutes away. 5 minutes later still no shuttle so we called back and they said the shuttle would be there within a minute. Another 5 minutes later the shuttle finally arrived, and the driver told us he had been there multiple times and that we were “dreaming” if we had not seen him. Two days later, we came down stairs at 8:55 for the 9am shuttle to the mountain. At 9am, still no shuttle so we asked the desk where it was. They said we had missed it and that the shuttle left at 9. Another lie, since we had been standing there since before 9. Customer service was atrocious. Finally, the sign in the bathroom says to please consider reusing towels to save energy and water, and to leave towels on the floor to indicate a desire for new towels. After several days, we left our towels on the floor in the morning and returned to the room after skiing to find it had not been made up. We called the desk and they informed us that the rooms on the second floor were only cleaned on Tuesdays. What kind of hotel or “resort” only cleans the rooms once per week? This morning I took out my clothes that I planned to wear on the airplane. My black pants, which had been at the bottom of the nightstand drawer (there were no dressers, only two nightstands, the TV cabinet, and the kitchen or bathroom cabinets for storage) were covered in dirt and dust. The drawer must have been coated in a...

If you want to be constantly harassed by staff, have false accusations of damage caused to the property made by all the staff, being nickle and dimed for every single charge, and being overcharged for on incidentals then Park Plaza Resort is a good option for you to stay. First of all, Park Plaza Resort is undergoing heavy renovations which they categorize as "pardon my dust" renovations. The whole second floor carpet is being ripped apart which affected my stay since I was on the second floor and there was loud construction banging outside my door. Secondly, the maintenance manger named Garcia knocked on my door 3 times to kick me out of my room since I was past their 10am check-out. He didn't care if there is heavy construction outside my door at 8:30am, he didn't care if I had to take sleeping pills to sleep through the construction, he didn't even move his 2 feet when I tried to walk past him and all the construction being done, which btw, is a huge liability issue having tools, nails etc all over the 2nd floor with no warning. Third of all, the hotel staff will falsely accuse you of your puppy causing damage throughout the hotel. My puppy is 6-weeks old, how is she going to cause so much damage to the hotel and room that a deep cleaning is necessary. Another dog actually caused all the damage but the hotel staff does not care they just wan to make false accusations. Lastly, the hotel wants to nickle and dime you for every possible incidental charge they can imagine. For example, they wanted to charge $250 for cleaning of a puppy stain. When I asked how come it is so much they paused and magically reduced the charge to $150. Hmm, I guess you lost an opportunity for profiting there, huh Park Plaza? Also, be careful when they go over incidental charges. They quoted me some charges and were trying to overcharge me again. And to make the matters worse, some of their amenities are not even available (e.g. the hot tub for one day). When I requested a full refund for this stay, I was told they are doing deep cleaning and will not give a refund. No surprise. They are crooks who just look at hotel guests as profit. Money,...