Mattress Firm Clearance Center Tukwila — Hotel in Tukwila

My daughter and I had an excellent experience when buying a new mattress today. Big thanks to Don for all the great help!

Going into the store, I had a pretty good idea what I was looking for, as I had been shopping around both locally and online for the past few days. But Don took me around the showroom and showed me a few alternatives that could also fit my needs. He was knowledgeable and was able to answer all the questions I had. In the end, I was able to find the perfect mattress that best suited me.

UPDATE 8/25/2020: I received an initial update from the store this past Sunday saying that I was going to receive a follow up call that night to schedule my 2 hour window for delivery the next day. Unfortunately I didn't get that call, and as such, no delivery the next day. Fast forward to Tuesday (today) I give a call to the store to see what's up. According to the other sales rep I spoke to, they receive shipments from Purple once a week (the mattress I bought), and that mine was delayed until next week. I was told that I should've received a call with this information, but unfortunately I didn't.

This isn't a huge inconvenience, mainly on Purple's distribution side. So I'll keep my original 5-Star rating. That being said, I would've really appreciated a follow up call that I should've gotten. Expecting delivery, I had already torn down my current bedroom setup. So I'm stuck sleeping on a mattress on the floor for a week. Hoping there isn't any further...

I woke-up Sunday morning and just had enough with the mattress I had been sleeping on since 2012, which was causing me pain from head to toe. I went to Sleep Train around 12:30pm and talked with the sales person who patiently waited for my partner and I try out various mattresses. After an hour later, at 1:30pm we made a firm decision on the Beautyrest Black Hybrid mattress. We decided to take advantage of the interest free promotional offer, which took 10 minutes to get approved, and by 1:45pm the delivery truck called the sales person to say that he needed to submit the order before 2pm, of which he did and our bed was getting ready for delivery the same day. The sales person did a pillow fitting to match us with the best pillows and offered the mattress and box spring protection, as well as sheets for our new bed. Before we even left the store, the automated delivery called me to give a window of when to expect the delivery, which was at 2pm. We were home for 30 minutes before the delivery guys called to say that they will arrive in 30 minutes. Once they arrived, it took them less than 20 minutes to set the bed up, which included putting the mattresses and box spring protector, and taking the old mattress away. I was totally impressed with the excellent customer services from 12:30pm to 3:45pm, and I took Monday off to sleep all day long and woke-up feeling less pain...

Pesha and Sonny were absolutely amazing from the second I walked into the store. Pesha walked me through a number of options and used the sleep app to bring my options down to a select few. She was great about answering questions, highly personable, and most important at no point did I feel like she was telling me to hop into the most expensive floor model. I left the first day with a pretty good idea of what I wanted in mind and knowing exactly where I wanted to purchase it. I returned about a week later after some more research ready to purchase. Pesha had relocated to the Renton location but Sonny was happy to pick up right where Pesha left off. He walked me through options and specials and was happy to speak to me about some of the products he used(as we were similar builds I appreciate that he was game to talk about some of his personal selections.) The entire interaction felt like talking to a buddy. No pressure to buy, just chatting with another friend who just happened to want to get you the most comfortable bed he could. I deliberately waited until I was in the area again to purchase from this particular location based solely on the warm service I received. Clearly I made the right choice. If you're looking for a better night's sleep, start your...