Hampton Inn Twin Falls — Hotel in Twin Falls

My experience was so awful at this hotel and with this hotel’s staff that even as a Diamond Member, I will never stay at another Hilton property again (after I use up all of my HH points.)

BE CAREFUL!!! I was falsely accused of having a pet in my room (I suspect I was set up by housekeeping IMO because I insisted on daily housekeeping - which we all pay for, BTW!) and charged a $75.00 pet fee without even talking to me!! And then I was gaslighted and laughed at by the front desk when I expressed displeasure at being falsely accused. I was later found “not guilty” of having a pet in the room and received some (not all like I deserved based on the factors involved) compensation, but the way the manager Alyssa handled the situation, along with Travis at Safari Hospitality and the two front desk agents, Tori and Caitlyn, I will never have another paid stay at a Hilton property ever again. All corporate does is sell the Hilton name to the highest bidder and then it’s “hands-off”, and groups like Safari Hospitality can do as they please with little corporate oversight.

In terms of accommodations, believe the other reviewers when they tell you it’s just plain GROSS! Just to show you how little Safari cares about this property, this hotel looks like it is stuck in the 90’s and is unclean and in need of major renovation, which is obvious they refuse to do.

If you choose to say at this hotel against my advice, do so at your own peril. A hotel who will set a guest up IMO and accuse without any evidence of having a pet in the room (just to get out of cleaning the room) will accuse you of God knows what as well. If you request housekeeping, show video of your room and the outside showing the DND sign is off. That way, housekeeping has no excuse not to clean your room upon request. Many properties (I did not have that experience here, it others have at other Hilton properties) housekeepers will lie and say your DND sign was on the door when it wasn’t, just to get out of cleaning the room.

People tend to say “great location” and that part is true; but it’s not worth the hell you will experience if you stay in this dump with the staff (with the exception of Liv, who was the only one who handled my situation with compassion) who just accused a Diamond member of having a pet in the room with no evidence, just to get out of doing her job, IMO. Too many other choices in the area to settle for a dump that falsely accuses its guests...

Terrible experience with an employee named Elena who checked strangers in to our hotel room that we specifically reserved for comfort and convenience reasons. She did this without asking for the name on the reservation or checking their ID. When we arrived at the hotel my significant other tried to check in and was told that someone had already checked in to that room. When shown the signed paper that had my significant other's name on the top, there was a signature on the bottom of a person that neither of us had ever heard of. We had already paid for this specific room and were told that the only option we had was to get another room. Elena asked for a card, which she then swiped multiple times without explaining what went wrong, and at that point my significant other walked out and I went in to see what the situation was. I explained that we had just driven 10 hours and reserved this room with hopes of quickly getting in and getting settled. She told us that our reservation showed there would be a "guest" and she assumed that is who she checked in. Again, she did not ask for the name on the reservation or for an ID from these people. When asked if we would be compensated somehow for this inconvenience, all Elena said was that she would book us another room. We agreed on booking another room because we were tired from traveling and did not want to find another hotel when it was getting late. I asked again why, when we reserved a specific room, that we should be inconvenienced for this. At that point she told us she would have her manager refund the room and told us to find another hotel because of our rude behavior. I have never been able to check in to a hotel anywhere without giving the name on the reservation, and most hotels require the ID of the person on the reservation. In our opinion this was a violation of our privacy and very unprofessional. We will never recommend this hotel because of one...

This hotel has no sympathy for family emergencies. I DO NOT recommend. Extremely poor customer service. I understand hotel policy but when a family emergency arises that requires hospitalization, the last thing on anyone’s mind is cancelling the hotel. I forgot to cancel my hotel a day late after having a family emergency that cancelled my business trip. I called the hotel and shared my story and they were still unwilling to refund me for my stay. If it was negligence on my part, I’d understand. But given the circumstances, it was simply an honest lapse in memory. I think I deserve a refund. Charging someone $169 before taxes for a room they never stayed in is outrageous. I would have cancelled my hotel room, per policy, if I’d known I would have to cancel last minute. But I didn’t. We can’t always control what happens in life. It would have been really nice to have some sympathy for everything my family unexpectedly went through. Especially since prior to this year, I’ve been a Diamond member for several years. I’ve done a lot of business with Hilton/Hampton hotels. I would have considered myself a loyal customer. I won’t be from now on. They don’t deserve my business if they can’t sympathize with customers. This is extremely poor customer service, regardless of hotel policy. I’ve worked in the hotel industry before. I know exceptions can be made for extenuating circumstances. This hotel and its staff have no sympathy or customer service. I DO NOT RECOMMEND.

Your support team was LESS than helpful when I talked to them. The front desk manager had no sympathy for me and just kept saying, "hotel policy, hotel policy" like a...