Office Depot — Local services in Twin Falls

It's very difficult to get a straight answer at this store. When you do get an answer, it's probably not factual.

My computer was running very slow so I thought I had a virus. I took my computer to OfficeMax for their free computer checkup. An employee on the floor told me it was a hardware issue, explained to me why he thought so, and then begun to tell me about the computers OfficeMax had available for sale. The floor employee had to briefly help a lady out the door with a large purchase and assured me they would get right back to me. During that time a manager asked me if I could be helped. I explained the situation to the manager, who also took a look at my computer. The manager confirmed my thoughts that the computer was infected with a virus -- but the other employee had previously told me it was a hardware issue. The manager told me it would cost $180 to remove the virus.

Not sure what to believe at this time I did take the computer home and asked my son-in-law to take a look; he is a certified Microsoft technician. My son-in-law confirmed that it was a hardware issue just as the floor associate had said.

I'm frustrated that the manager wanted to charge me $180 dollars for a virus removal when there was no virus to begin with. If I had agreed I would be out that money and my computer would still not be functioning properly!

I felt the first employee I spoke with was very knowledgeable on the subject. I visited the store a few times that week to check for them in hopes of purchasing a new computer. I could not locate the employee -- and I find it too difficult to trust the managers at this store now. I ended up getting a new desktop at BestBuy.

It's unlikely I'll be shopping at OfficeMax for anything other than pencils or pens...

I'm amazed.I mis-packed my bags and left some items at home that I need for this trip. That's typically no big deal. I can get everything at any "good" office supply.

I just left OfficeMax 10 minutes ago and I'll need to return everything tomorrow. I've never been in an Office supply store more poorly stocked or more poorly staffed. I was there for over 45 minutes. I wait, wait, waited at the printing counter to get two files copied. There were 3 people ahead of me and the two people working the printing department were doing their best to ignore everyone. Then, nobody knew where or if they might have a laser pointer and/or a remote control for computer (powerpoint) presentations. Most places have at least four or five different types but this place had never even heard of them. Instead, they sold me a remote mouse that doesn't work.

While there I also got a closeout remote speaker and a power strip. I'm not even unwrapping them. The University has enough to get me by. I'll return everything first thing in the morning and get what I need at Target. These are all common items that even Target usually has. If not, there is a Best Buy in town other stores...

I required assistance with printing around 250 pages of various documents. I was pleasantly surprised by Kacie's efficiency and expertise in completing the task in less than 10 minutes. In the past, similar requests have taken significantly longer, typically around 30 minutes or more. Kacie demonstrated a high level of knowledge, understood my requirements perfectly, and listened attentively to ensure everything was carried out to my satisfaction.

I believe that outstanding employees like Kacie deserve to be commended for their dedication to providing excellent customer service. Her professionalism and proficiency made a significant difference in my experience at Office Depot, and I am truly grateful for...