Indochina Queen Hotel 2 — Hotel in Hà Nội

We did not stay at this property so cannot comment on the stay. However, this is a review based on their customer service. We saw the room advised online but as we were a few minutes walk away we decided to drop in. We explained we had seen the room online and asked about a room/price etc. The staff member suggested we went to see the room before we booked and said she would be possibly be able to reduce the price because of no commission charges opposed to if we booked online. When we returned to discuss price/sort payment. The staff member had increased the price online but was trying to convince us that she was providing us discount. With negotiations, the price was no cheaper than previously advised online and when we asked if they’d changed the price they just accused us of making the mistake/being confused.||We did not stay, but only half an hour later when looking for another hotel online, we saw the room advertised online (on the same site) and discovered the price had been reduced back to the original price. ||This review is based on a matter of principle and honesty, we are extremely disappointed. Also having previously been a customer to the sister hotel, we...

Stayed for two nights this week. On arrival we were put in a room next to very noisy guests who didn't sound like they were going to quieten down, so we asked to be moved. They 'upgraded' us to a different room in another 'block' which was much bigger and quieter. This hotel I found to be clean and smell much nicer than some other hotels we've stayed in, yet we spotted two cockroaches. The downside to the room we stayed in was it had a window which connected to the stairs, and therefore reception, and the staff talked quite loudly while they were working (either late or early). The WiFi was good. I think the staff felt a bit aggrieved that we stayed for another night in a better room at a lower price, even though we said we'd be happy to move. I would have given another star otherwise. (I've written this review on the two listings...

Really 2.5 stars. All rooms are smoking and smelled like musty smoke. Our room was large with a desk and plenty of space. The wardrobe allowed us to hang out cloths of we wanted. The bathroom had a separated shower, but it leaked and was without a shelf so you had to put your toiletries on the ground. The "king" bed is two interconnected smaller beds with hard foam in the middle, so you couldn't actually use it as a king bed with your partner. The staff spoke loudly in the morning, often waking us. The worst part is we had a window that opened to the hotel itself, but none that opened outside. It would be better to have no window at all because at least then it would be quieter. Large breakfast spread. We didn't eat breakfast there, just had coffee on our last day, but it...