Tokyo Station JR Ticket Counter (op. East Japan Railway) — Local services in Tokyo

Catastrophic experience. The uselessly confusing Shinkansen Tokaido reservation system with two tickets makes purchasing at automated machines a real hassle. Some of the front desk agents do not speak anything but Japanese and do not even try through the translation applications when offered, they seem bothered and annoyed by foreigners presence, and do not offer to speak to some of their more savvy colleagues, which feels surreal and disappointing in a traveling/transportation company office. Also, the difference of treatment and politeness of some gate staff between Japanese and foreign passengers was quite shocking. If you have tourist fatigue or can't stand the sight of a stranger, then you should change job. Fortunately some agents make more efforts and show much more of the japanese hospitality, but they seem to be rarer and not helped by JR processes and...

Terrible experience. My father is traveling on business in Japan for only 4 days but the remaining 7 days are for pleasure. Because the stamp on his passport doesn’t say “temporary visitor” (even though he has a TEMPORARY VISA stamp on his passport for LESS than 90 days!) He’s clearly a visitor. The exchange passes were mailed to an American address and he has an American passport. Not only did they not give him the JR rail pass he paid for, but they refused to give him his money back! Unacceptable. NO WHERE was this rule posted.

My trip has now been severely compromised and I won’t get to enjoy time with my father.

Total nightmare.

Kamara or Karama who works Wednesday at 17:30 was no help at all. When I asked to speak with someone else, she said no. When we asked how to get a refund, she...

I’ve been there with my boyfriend because our train was cancelled due to a typhoon. We meet a young kind lady that helped us buying the new tickets that allow us to reach the city where we’ve planned to go (Kyoto) doing a different train trip that didn’t pass in the part that is closed due to the typhoone. The young lady has been very kind and professiona helping us solving our problem! Furthermore I would spend some works to thanks her for her perfect use of the English language that made us easier to understand ...