American Eagle & Aerie — Local services in Atlanta

i had a not so great experience at American eagle unfortunately but I am understanding of the situation and I don’t resent anyone for it. I’ll preface by saying I’m not necessarily writing this out of anger, but more so because I’d like to help prevent it from happening to a future customer.

I’ve never shopped at American Eagle before because I am a bit curvier (I’ve attached a photo of me for reference). I was nervous to go in but I got a gift card for Christmas so I went. The VERY second I stepped my foot in the door, with 0 hesitation, I had a sales associate say “hi! Are you looking for the plus size section?”

I’ve worked in retail, so I understand that she was probably trained to read the customers and try to accommodate to their needs as best as she can. However, I will say that it definitely made me feel insecure and kind of ruined my day even though I KNOW she meant no harm. She was genuinely trying to help I’m sure. I just was feeling pretty that day, but then I got reminded that the outside world sees me for my weight first and not just as any regular customer. Even though I am in fact a plus size girl, I it felt like I immediately got told “welcome in, I can see you’re fat and we have clothes for that!”

I KNOW she didn’t mean it like that😭 but I definitely wouldn’t want anyone in the future feeling the way it made me feel. So basically I’m writing this review so hopefully the staff can be trained to not make assumptions on what people are looking for just in case it may come off as offensive. It’s almost like if I walked into Sephora with a face full of acne and someone immediately said “hi are you looking for the full coverage make up?” Yes, clearly that’s what I may need but no one wants to hear that the second they walk in a store. I hope this makes sense and again I...

I bought my daughter 2 pairs of jeans for Christmas. She goes to college out of state, 800 miles away. The jeans didn’t fit so she tried to exchange them at the Lenox store. None of the jeans there fit her well, so she asked for a refund. She had the gift receipt. They said they couldn’t give her a return because she didn’t have the detailed receipt (which is ridiculous, because the whole point of a gift receipt is to allow the recipient of the gift to return them. And it has a bar code, which they could obviously scan). So I texted her a pic of the detailed receipt. Then they said they couldn’t allow her to return because she didn’t have the physical credit card. Again, makes no sense since every other retailer seems to be able to easily credit the card electronically used to purchase the merchandise. She asked for the manager who also refused to give her a refund, only a store credit. This is in clear violation of their published refund policy. I will never shop...

I had an unfortunate experience at the store with my partner recently that I believe could be improved. When we walked in around 7 PM, we noticed that the staff seemed preoccupied with their phones, and we didn't receive a greeting. It was surprising, especially given that the store was quite empty just before closing.

While at the cash register, we felt overlooked as the employees attended to another customer instead of us. Additionally, I encountered some confusion regarding the pricing of the T-shirts; I discovered that I had been charged $35 for a T-shirt that was listed at $20.

I believe that with some focus on customer engagement and clearer pricing practices, this store could enhance the shopping experience significantly. It's important for businesses to prioritize customer service and maintain price integrity to keep loyal customers...