Louis Vuitton Atlanta Lenox Square — Local services in Atlanta

Asia, Ron, Amber, & Dianna

I am not Rich, I am not a person of influence, I barely know how to check face book, and cannot figure out twitter. I am just Marcus a guy with a family that walks the mall because it’s required when you have a 13 year old girl. I’m just a regular guy that from time to time enjoys people. A year or so ago I walked into Louis Vuitton just passing through. Moments inside I was greeted and this amazing young lady named ASIA. Within record time we fell into a bond, her and my wife was laughing and she was telling her that I act just like her father. Since then she has been just a blessing. She is always ready to help and checking in until eventually she started calling me Pops and my wife Momma Monica. She make us feel as if even in a packed store that its empty and we are the only 2 in the people inside. We have become family, she calls me Pops, and my wife Momma Monica and we call her our Daughter. She is one of best people you have working in your company.

During my many visits to our store Asia has introduced us to a few other family members and the 1st was our beloved Amber she is so sweet and has nothing but a positive comeback especially when Pops was fighting back on a purchase. Amber is so sweet. Not to mention we have our own shopping secret Shhhhh!!!!! After all my wonderful trips to the store I was looking for something to wear to a wedding and Asia does it again by bring Ron into the family fold. Believe me when I say I have a small circle of people I interact with but Ron has joined right in. He and Asia along with my wife kept sending back and forth to the dressing room until they found the perfect outline for me. As I call him My Main Man Ron always has his hand out for a welcoming hand shake and nothing like a shoulder hug, but mainly he always asked about my wife and children by name. It tells a lot about a person to remember the names of your family.

Surely not last, but my favorite Dianna oh my! It was like a wild TV show comedy when we met. I was sitting there waiting on my Asia and the 1st time seeing Dianna I was watching her with her arms folded down as she speaks to a gentlemen buying a watch carrier and he had a friend / camera guy start recording him making a purchase and while other people were in the store. She politely said, “Excuse me sir, you’re not allowed to record while in the store in respect for people’s privacy”, he replied I am doing this for the graham, and she turn to the camera man and gave him a look like a mother gives her son at a dinner table. It was the funniest thing, I could not stop laughing and once he left I got up and just hugged her with tears in my eyes telling her that was the funniest thing I had ever seen. She replied “what did I do?”, I just said hello I am Marcus. Since then she is always on the ready to not help me shop and but to talk and ask about how am I doing. It’s as if she worries person rather than what do you need to buy.

I am saying all these things about my family because they did something that touch my heart a few days ago. Like many days I just stop by to say hello but this day was different, mainly because I had just lost my brother and wanted to see smiling faces. When I got in I did my normal and sat talking to my family and told them that I lost my brother and within minutes Asia, Ron, Amber, and Dianna came to give their condolences and as much as that made my day I left with a tie purchase and Dianna handed a bag and said it’s something in there you and your wife. Louis Vuitton you have done an amazing job making me always feel at home.

And for that I sincerely...

I am writing to express my disappointment with the customer service my wife and I experienced at the Louis Vuitton store in Lenox Square Mall, Atlanta, Georgia. Initial Purchase Experience: On March 28th, my wife purchased a handbag valued at over $2,600, paying $2,300 in cash. While the sales associate completed the transaction, we couldn't help but notice a disparity in the level of service provided to us compared to other customers, leaving us feeling undervalued. Return Attempt: Upon returning to our hotel, my wife realized she preferred a larger bag. On March 31st, she visited the same store to process a return. During this visit: It became evident that no customer profile had been created during the initial purchase. The associate mentioned that without the original receipt, there would be no record of the transaction, which is concerning for future service needs. After verifying the handbag's authenticity, the associate stated that due to insufficient cash on hand, they could refund the amount to a credit card but not to a debit card. My wife requested the refund be processed to her debit card, but the associate insisted that refunds must be issued in the original form of payment. This was perplexing, especially since they were willing to change the refund method to a credit card but not to a debit card. Concerns: Customer Profiling: The lack of a customer profile creation during the purchase is troubling, as it suggests a lapse in standard procedures that could affect future service interactions. Inconsistent Refund Policies: The inflexibility in refund methods, especially when alternatives are available, is frustrating and diminishes the customer experience. Perceived Discrimination: The overall treatment we received made us feel as though we were not valued customers, leading us to question whether profiling influenced our service. Expectations: As patrons of a luxury brand like Louis Vuitton, we anticipate a high standard of customer service that includes: Consistent and fair treatment irrespective of appearance or background. Clear communication regarding store policies and procedures. Flexibility in accommodating reasonable customer requests, especially concerning payment and refund methods. I hope this feedback prompts a review of store practices to ensure that all customers receive the esteemed service that Louis Vuitton is known for. Our recent experience has left us hesitant to make future purchases, and we seek assurance that corrective measures will be...

UPDATE:

Went in yesterday. Stood in line waiting to go in, not too long again. Was assisted by Claude. He has helped me many times prior and I can say this man is LV’s best. I have been through a few sales associates after my main guy left and currently he’s the man I go to. Professional, knowledgeable about the brand and courteous. He never pressures me into buying but always brings out products in the store that is similar to my needs if item is not available. If I show no interest, and tells him he’s ok with it and smiles under his mask! Lol. You won’t be disappointed! Thank you again, Claude!

PREVIOUS VISIT: Shopping during Covid. This location is where I go to in person to make purchases. Location, service and the large selection. Decided to go and see if any of my items on my wishlist was available since online has been unavailable for some time. Since beginning of Covid I have made purchases online.

Arrived around lunch time on Saturday and there was a line. Stood in line for a minute. Staff came out greeted me and asked for my name to put on their list to go in. She then proceed asking what items I was there for, I provided. Waited about a good 15 mins and was our turn. Staff informed need to sanitize hand when entering. As soon as we did so, we were greeted by the sale associate. I informed her what I was looking for. She showed some of the pieces on my wishlist that was available. I normally inspect all the pieces prior to checkout. Sometimes you will be handed the defected ones or ones that looks like it has been brought back after someone purchase. Been a customer of LV long enough to know different craftsmanships on all pieces. No matter what countries the pieces are made although it should be flawless.

I made the purchase and while the sale associates took the items for boxing up, I was able to walk around with my husband and looked at other items w/o the sales associate under my nose. Great experience during pandemic times! Plus she was helpful and knowledgeable about LV products. Did not feel rushed at all....