Aritzia — Local services in Atlanta

I am completely fed up with an associate named “JJ.” I’ve had to two poor interactions with her back-to-back. I understand and respect her trying to uphold Aritzia’s return policies. However, she comes off too aggressive and has a poor delivery. It’s not what you say it’s how you say it!

June 15th: She tried to refuse a return of mine and claimed that the tags were not attached. However, it was placed in a different spot than usual as it shipped from online. She should’ve looked for the tags throughly rather than be accusatory & embarrass me in front of other clients in line. She practically accused me of trying to return worn merchandise, which I would never do. Finally, another associate stepped in and pointed out that she did not look properly. My return was eventually approved and JJ did not apologize for her oversight.

June 30th: The second instance consisted of her placing me in a fitting room and noticing my Aritzia shopping bag. I was told by JJ that she had to take my bag to the front and see if it was eligible to be exchanged. Instantly I corrected her and said that it was from online and is eligible for a store credit per the “clientele sale” return policy online. I don’t understand why she interfered with my fitting room experience. She did not give me the opportunity to at least try my items on and then make my way to the cash wrap. JJ does completely TOO much every time & has terrible communication skills. As a loyal Aritzia client, I am extremely disappointed with my experiences at this location. I have shopped at Aritzia locations throughout the US—Aventura, Charlotte, Chicago, Houston, NY and have never dealt with an associate like JJ. I hope she gets the necessary training needed to enhance her customer...

THE STORE MANAGER TRIED TO SCAM ME/ MONEY GRAB!!!! During their clientele sale, I bought a pair of jeans in a size that didn’t fit me. I went in person a few days after i received the shipment to do the exchange. The sales associate told me “since you bought the jeans during the sale, we cannot honor the sales price and you have to pay the difference to get the correct size”. Hearing this, had me so shocked i have never heard such a thing. Then I asked for a return. Sales associate told me “no returns the best i can do is store credit” I said “are you sure this is your policy” since i was so baffled. She replied to me with attitude “why would i lie to you i don’t gain anything from it” and basically pressured me into store credit. On my way out of the store I looked up the policy online and approached another sales associate since i did not believe this. She was a lot nicer and tried to look into it for me but apparently the manager said the same thing that i would have to pay the difference which is false since their policy states “All other sale items may be exchanged for merchandise or credit until January 5.” Finally, i decided to reach out to the concierge online and I’m so glad i trusted my gut since this didn’t feel right. The representative told me that i should have been able to exchange sizes no problem, and they are actually sending me the jeans in the right size without making me pay the difference. All in all, do your exchanges online. This leads me to believe since they are the only Aritiza in ATL, they will take advantage of you and try to profit more since there’s no other competing...

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I had such an incredible experience at Aritzia in Lenox Square Mall on Saturday, August 16th, thanks to an associate named Sanaa.

The store was packed, yet her attentiveness stood out right away. As my sister was selecting a few garments, Sanaa approached us and kindly offered to start a dressing room. That small gesture made such a difference, especially with the long fitting room lines, as it saved us from carrying everything until it was time to try things on.

What impressed me most was her balance of being observant without ever making us feel pressured. Once my sister finalized her selections, Sanaa discreetly assisted by taking the items to the front so we could continue shopping hands-free. It was thoughtful, seamless service that elevated the entire experience.

Even after checkout, when another associate’s service was less than engaging, Sanaa stepped right in to carefully wrap the garments and ensure everything felt special from start to finish. I was so impressed that I asked her name on the spot, knowing I wanted to spotlight her excellence.

As someone who works in marketing and training, I can say with confidence that Sanaa exemplifies what outstanding customer care looks like. She creates an elegant shopping experience that reflects the high standards Aritzia is known for. She is a true asset, and the organization should feel honored to have her as part of the team.

Thank you again, Sanaa, you are the template of superb...