Crate & Barrel — Local services in Atlanta

I have shopped with crate and barrel on many occasions over many years. As well as sent many of my clients their way. While most experiences with the sales staff at the lenox store have been pleasant, there have been several occasions where the management and the corporate structure in this store have stood in the way efficiency and made very simple issues into very unpleasant situations. Things as simple as basic customer service seems to bewilder the management in the Lenox store. It’s a shame because it frankly makes me not want to shop with Crate and barrel. I recently bought an oxo product from the Lenox store. After not having the product at the store i ordered from the store while I was there. I ordered it through the store mainly to avoid shipping cost. PS Who still charges shipping cost on online orders! Lol . After getting my order In The mail....part of that product was damaged and when we tried to use the product the defective part broke. I called the customer service department with no response after over an hour on the phone. It was easier to obtain the broken component directly from the oxo company where I could just order a new part quickly and efficiently however I felt it was C&Bs responsibility to replace the defective Part seeing i bought it directly through them . As per crate and barrel wanted me to jump through hoops to replace the broken part vs simply ordering the broken part and having it sent to me. The words that the store used was at my convenience I could bring the entire item back and they would then order me a whole new item. I mean come on C&B. Drive 45 minutes at my convenience? Then wait again for a product that I had already waited on again? Commonsense and basic courtesy is not the management at Lenox Atlanta’s strong suit. I wish them well. Unfortunately I’ll take the antiquated online shipping route that C&B offers just to avoid the blunders of management in...

UPDATE 2.23.2020 - Order complete date has now been revised to March. Just spoke to cusotmer service on Friday and was informed the order is due in on the 26th and I'll be contacted to arrange delivery date. Yesterday, the 22nd, an email arrives saying the order is now due in March. First order date and money collection: 11/3. What was a two week delivery promise is now going on four months. Interestingly enough, no one has offered an alternative solution to satisfy the inconveniene. Do I anticipate it arriving in March, no? Going elsewhere!

UPDATE: 1.18.20 - promise to deliver by early January. As of today, thanks to my follow-up not CNB's, my expected delivery date is now mid-February. First order date: 11/3. Commit to delivery: week of 11/18. Now: mid-February.

Crate and Barrel - outdoor furniture purchase. Pros: Online user experience is good. Cons: Cannot deliver to promise. Lack speed to home. Product availablity or deliver dates are arbitrary and continue to move back and back. They have suppliers who cannot deliver and the consumer ends up chasing down the company for updates. They post items online that are not available to ship. They show inventory that is available months down the road and then push it back time after time. You expect product to be available by the date they publish. Be truthful so I can do what's best for me and my household. If you can't deliver, let me know so I can make other choices. I ordered specifically for a occassion which allowed for even a small delay based on their promise. With each call, one piece was ready and even as of yesterday, they want to send me the cushion but no chair. Why? Per the latest discussion, my November order is now mid-January. If you can't deliver, then be honest and do right by me. Where there is no trust, there is no commitment or loyalty. ...

Today Monday 8/18/25 I went into the store because I needed multiple things . Firstly , I don’t shop crate and barrel too often and I have come to this location before with no issue so I’m not sure what today was about . Sunday evening I was on the website looking through multiple things I was thinking of purchasing . I placed a very very small pick up order but wanted to look around and see the other items I wanted . I called my mom for purchase advice since when I was a teen she did seasonal work at crate a barrel for about 3 years in NYC and knew a lot about the product . I had one item in my hand that I for sure wanted because I saw it online but was looking around for plates since I need some . Joe … screamed across the floor “ can I help you with something” … 1 I was on the phone . 2 he didn’t have to yell and 3 I assume it was because I had the jigger in my hand and got a little too close to the door . To me it seemed as though he was assuming I wanted to steal the item . I was so embarrassed since there were multiple people in the store . I felt I was racially profiled and it made me very uncomfortable. However , I did not make a scene. I paid for the jigger , picked up my order and left . As soon as I got outside called my mother and told her about the incident . Sadly I couldn’t even look around to find the plates and glasses I wanted because Joe made the experience unsettling for me and I won’t be returning to this location . He’s representing not only himself but the company . Disgusting to...