Valentino — Local services in Atlanta

I bought a pair of 1k heels to be shipped to me in California for an event. They came late, and they were the incorrect size. So I had to scramble for shoes at the last minute. In spite of this mishap, I still wanted the shoes, so I returned the wrong size and waited almost 3 weeks for my shoes. They never came, so I called the store. My rep left the company, and they dropped the ball and had no record of my return. I DID and provided my tracking number. Miraculously, they found my return and the replacement pair. This would have never happened if I hadn't called, I would have never seen my shoes. (BTW they charged my card for the shoes even though they were returned and never credited my account I paid off the bill before i received my shoes) I had to call several times even speaking to a manager before the new pair was shipped and after almost 2 more weeks I finally got my shoes. No credit or anything for the inconvenience or the inability to wear them for the intended event. Worse of all, they ghosted me when I asked for compensation for my inconvenience and the bad customer service. This is a high-end store that has a low-end mentality. I still haven't worn the shoes. They don't make me feel good anymore. I'm not going back. If I were you, I'd skip the Valentino shoes and go across to Tiffany and Co. The service is much better, and jewelry...

Seriously had to be the best shopping experience I have had at a designer boutique. Eden was incredibly accommodating, kind and honest! I was in there shopping for my wedding shoes and was in need for a sales associate who would be helpful and patient. She was all of those! When the shoes could not be found in store, she tracked a pair down for me ASAP and had them shipped to where I needed them to be. Thank you for your help, Eden! I can't wait to wear my beautiful Poudre...

Walked in to this store on Labor Day with my boyfriend, there was an African American female sales associate that made eye contact with us but yet said nothing. We were talking amongst ourselves smelling different fragrance, walking around etc still 0 interaction from the sales associate…she was too busy on her cell phone. Then as we walked out she said “have a good day”…terrible customer service from who ever this associate was. We definitely took our...