Alamo Car Rental — Local services in Boston

ALAMO - a huge DISAPPOINTMENT.

Get this: I rented a car for 10 days for $ 645,09. On the tenth day I called Alamo to ask for a 3 day extension. They said the extension is approved with no extra charges. Never received an email confirmation. When I returned the car on the agreed upon date, the total amount to pay was $ 2.938,87 (4,6 times more!!!). A lot of money, right?

I've been calling them every week since and they would say: “your case got escalated to corporate management. Wait 48 hours for your refund (of $ 2.293,78).”

48 h passed and no refund. The last time I called a week ago and asked to talk to a supervisor, they told me they escalated the case to the highest level possible and that manager will call me back within 24 h. Guess what, never got the call.

Are they lying to my face? Is Alamo just a corporate of...

Aluguei um carro em Miami para 8 dias, no momento da busca fiz o preenchimento de todos os campos inclusive assento para criança e a escolha do veículo Ecosport de acordo com meu orçamento, solicitaram o pagamento à vista. No momento em que fui pegar o carro no fornecedor solidário Álamo rental car não havia o veículo reservado, o funcionário do local informou que passaria outro veículo de nome hiunday Santa Fé pelo mesmo valor pago, mas quando foi fechar o pedido não havia mais o carro reservado, novamente o funcionário ofereceu outro veículo Nissan Armada pelo mesmo valor não aceitei o funcionário retornou dizendo que havia disponibizado o veículo Santa Fe. Fui até o local para pegar o veículo e me deparei com o veículo Nissan Armada retornei ao balcão e novamente o funcionário disse que seria o valor já pago anteriormente pela locação e que não havia outro veículo para locação. Após entregar o veículo na data de hoje 19/07/2018 me apresentaram uma conta adicional de $463,65 dólares sendo que já havia pago o valor total no ato da reserva de $337,64

I rented a car in Miami for 8 days, at the time of the search I completed all fields including child seat and the choice of Ecosport according to my budget, requested payment in cash. At the moment I went to pick up the car from the support provider Álamo rental car there was no reserved vehicle, the local official informed me that I would pass another vehicle named hiunday Santa Fe for the same amount paid, but when it was closing the order there was no more the car reserved, again the employee offered another Nissan Armada vehicle for the same amount did not accept the official returned saying that he had available the vehicle Santa Fe. I went to the place to pick up the vehicle and I came across the Nissan Armada vehicle I returned to the counter and again the employee said it would be the amount previously paid by the lease and that there was no other vehicle for lease. After delivering the vehicle on today 07/19/2018 I was presented with an additional account of $ 463.65 dollars and I had already paid the total amount at the time of the...

The area this Alamo location is in is extremely sketchy. The building is under construction. they are located on level 9 if you’re looking for them. The lady who assisted me was super nice and professional. Poor thing was alone at the counter. My rental experience was dishonest and jeopardized my safety. I didn’t realize my van rental that I was driving across country had break problems. It was making a loud noise whenever they were in use. And I was told the car was serviced and inspected prior to me renting it. I had to fill the tires up which were also low on air. Customer service could care less and I spent a FORTUNE on a vehicle that was...