H&M — Local services in Denver

The security guards on duty past 5pm on 10/15/24 were extremely uninviting and unprofessional. They claimed that H&M called them to say that I was stealing. When I asked for further information they deflected saying they have the right to refuse anyone service. I replied sarcastically saying "Your totally right. I'm currently shoplifting." Then I was told that I had to leave. A second security guard followed me around the store, and when I had over $200 worth of clothing I was planning to buy, they told me that I was not welcome to shop there. They kept threatening to call DPD on me, but I had no attempted to walk past any point of service or exit without paying for the items that I eventually purchased. They kept changing their story and were being extremely rude and disrespectful to me. They did not want me to check out, but I had a right to be there and spend my hard earned money so I made the decision to not let two rent-a-cops boss me around just because they were bullied in high school.

The mens selection could have used more smaller pant sizes (29-31). Many of their button ups were an odd material that would not have fit well under a suit jacket.

In the future I'll just get my H&M clothes from thrift stores or online.

The cashier was extremely friendly and...

This is the only H&M that carries the maternity line in the store. It’s clearly not put together by anyone who’s ever been pregnant. The section, which is a whopping 2 racks, is in the 3rd floor where there is no air conditioning or fitting room. God forbid your body is different than it ever has been and you need to try clothes on. Better hoof it back across the store, back down the stairs, further across the store and find a fitting room where you can only take in limited number of items. Don’t dare ask for a different size, if you can even find anyone who works there. Why this section isn’t anywhere near all the other women’s clothes is crazy. Maternity clothes don’t have to be with the baby clothes, rest assured pregnant women can find them if they aren’t near the baby section which is 10x larger, behind the bath towels. The selection is mediocre at best but you worked so hard to get there, so you buy a few things to make the...

Have lived in Denver for 5 years. For 5 years I’ve been popping in and out of this location to shop for clothes and for 5 years I have sifted through a literal overstock of tiny clothes (shirts all size S & M) (pants 30” & 32”), nothing larger. I’ve never experienced this in any other location. So H&M on 16th Street Mall, why do you hate big people? Why don’t you want us to shop in your stores? I’m having trouble understanding why a store that prides itself in inclusion and diversity in society would discriminate against certain body types. This sends a very elitist message to the public and it’s bad for your own reputation. Lose the snarky attitude, gets some size LARGE and XLARGE and god forbid a pair of pants larger than 32” waist. I don’t know who’s running the show there but they must really hate fat...