Homewood Suites by Hilton Denver Downtown-Convention Center — Hotel in Denver

(UPDATE: Looking at their reply to my review, essentially saying that "we did fix things" while they didn't and "that's what it is", and the fact that they didn't even bother to spell my name right, gives you a better idea of what I'm talking about. If they really wanted to do right, at least they'd give me a refund for making my stay miserable. I'm not going to stay there ever again even if they paid me.)

WOW, where do I begin... If I could give this place 0 stars, it would still be too generous. I have been to a lot of sketchy motels that have had far better facilities than this "by Hilton" place. Granted, they have very large rooms, but that's it. Basically, if you have any issues here, instead of accepting there's a problem they just gaslight you, and shockingly simply say it's not us it's you!! I was there for business and had to video conference. Alas, the Wifi speed that you get there is as good as in-flight Wifi. I could barely get half a megabyte per second. When I went to the reception and raised the issue, they said they've never had complaints and if I'm unsatisfied, I should feel free to call AT&T and ask them!! He also told me if I don't like the Wifi, they don't have any promises on FAST Wifi, just a promise on SOME Wifi, and I'm free to go stay elsewhere. He even had the audacity to write a list of nearby hotels on a piece of paper with their nightly rates without me even asking. I was shocked that I have to call AT&T about THEIR problem?? Eventually turned out that you have to pay some hidden fees to get "higher speed" Wifi which is still about 4 MB/s. Then they told me if I insist more that there's an issue, they'll EVICT me! I asked for the guy's name and then he simply removed his badge and told me he won't give me his name. Then, turned out that there was this obnoxious noise from the heater (the relay clicks loudly literally every 10 seconds). I raised this issue too, and they said they've never had this problem. I told them people on Google reviews are talking about it and they said no, we read all the reviews! I tried to literally show one review that says exactly that, and they said no we don't need to look at your phone... It took a whopping 4 days (and sleepless nights) until they realized that the heater does make noise and changed my room. They also don't provide parking, only valet which is $54/night, whereas literally next door you can find parking garages with $14/day max. Even the valet guy told me he doesn't recommend the valet! I raised these issues with the manager. He was very sympathetic but did absolutely nothing about it. The appropriate response would have been to fire the receptionist for refusal to provide his name, threatening to evict guests, and gaslighting them on their legitimate problems. As a result of the heating issue, I had to sleep in freezing cold with the heater off, got sick, and lost business for a week. Never will I stay at any Hilton-affiliated property ever again. They are lucky they're not sued. The staff is more qualified to guard prisons, rather than work in the hospitality industry. AVOID THIS PLACE, LITERALLY ANYWHERE ELSE CAN’T BE...

As an employee of Hilton, I am extremely dissapointed with this hotel and their staff. My stay overall was nice, but customer service was dissapointing. I understand my property is my responsibility, but sometimes you lose a credit card every long while. I knew the same day that I checked out, I had left my credit card behind in the hotel room, along with another personal item. I immediately called regarding my credit card, and I was transferred to housekeeping, which went immediately to voicemail. I ended up leaving two voicemails (and I never received a call back once even days later). I called the front desk again, and I was left on hold for 11 minutes and then had to ask again why I was calling because they had forgotten I was on hold. I called the next day after I was told I would be called back, and was put on hold again for another 10 minutes for them to tell me "nobody found anything in the room". But yet, I had told them my card was being charged at 5 am in the morning 3 times declined (due to me locking my account). The charges were clearly coming from an atm from the hotel because it was a Hilton atm charge (x3). I honestly can't tell if an employee or guest stole my card or not. Because there was no other charges except inside the hotel and there was no other charges after the atm attempts.

I know I left the card in the room, and why would it be getting charged at 5am in the morning (x3)?? A credit card just doesn't fall out of my wallet from my purse onto the floor of the lobby. I never had to pull the credit card out of my wallet ONCE my entire stay EXCEPT when I was in my room, trying to pay for an event online on my laptop one evening.

And second, I noticed I was charged incorrectly today on my account, and was charged valet parking. When I didn't even drive a vehicle to the hotel, I walked. So I'm not really sure how they charged me for valet parking when they didnt even have a license plate. I had to call AGAIN, and customer service was extremely dissapointing and lack luster. They asked for a confirmation number and said they would give me back the $54 and hung up. But wouldn't explain why I got charged for valet parking in the first place. I'm glad I pay attention to my receipts.

I stayed by myself, and when I got home, even my partner who was listening to the call on speaker was also extremely dissapointed with the way they handled everything. I was even willing to walk back to the hotel to get access to the hotel room, that next early morning. but they said otherwise.

and may I just say, I checked out on wednesday, called wednesday twice (told I was gonna be called back), and then called in the early morning on thursday regarding the charges. I did not delay on any of my actions regarding my credit card. Their actions were definitely lacking effort or care.

Dissapointed and very upset after I showed more effort in handling the situation than they did. It's not like a left a shoe behind, I left a credit card behind that was clearly getting charged by someone.

I will not be staying at this...

I was very unhappy with my experience at this hotel. I've stayed at many Homewood Suites and have never had a bad experience, so this was very unnerving and I will never be staying here again. I made the reservation so I could see a show and be able to go back to a room instead of traveling for nearly 2 hours back home. I also work nights, so I wanted to try and check in early so I could get some sleep before the show. I called the front desk around 8am and spoke to a young man who told me there would be a room available in our room type by the time we arrived at 10:30 am. I was overjoyed. That was the whole reason we booked a stay there (we hadn't made the reservation until we got this confirmation) instead of one of the nearby Hilton hotels. However, when we got there, we spoke to the 'manager' Stefan Stefan and he told us there was nothing available. We told him about our phone call and he proceeded to make comments, insinuating I was lying! I'm a Hilton employee myself, but that shouldn't mean I get treated any less than another guest! He said maybe a room would be available in a few hours if we gave him our number to call, but I was infuriated! I asked why someone would tell us we would be able to check in when we arrived if there were no rooms available and he continued to make comments, as if it were my fault! After a few more moments of me being obviously unhappy, he radioed housekeeping and asked what rooms in our room type would be available and when. Turns out, a room would be available in 45 minutes, so we gave our number so he could call us when it was ready. Before I turned to go sit in their lobby, I apologized to him for being upset and that I was emotional from lack of sleep and that I really hadn't meant to be so rude. All he said in return was 'You should know better since you are a Hilton employee that you can't check in early'. I nearly lost it, but what could I possibly say then that would change the situation? If he had listened to what we had been saying at all, that kind of backhanded comment would have never come from his mouth! I sincerely hope he doesn't treat non-Hilton employee guests so rudely. That was just the most infuriating part of the whole ordeal. When we first arrived into Denver, we pulled into the valet to see if they charged and found out they had a fee of $40, with no free options! They told us of a few parking lots that were around but all of them were only for a handful of hours and we didn't want to wake ourselves up just to pay another outrageous price. Fortunately, Sundays are free days for parking meters, so we set out to find a spot but we drove around for nearly an hour looking for an opening! Completely outrageous. If the hotel had a free option for parking, or even a cheaper option, we wouldn't have wasted so much time, and I wouldn't have been already upset by the time I tried to check in. Otherwise, the room was clean and nice, the breakfast was good, and the décor is great. But I will never stay...