Hot Topic — Local services in Denver

Worst customer service ever ! And beware for the very intolerant and rude manager with dark brown hair and heavy eye liner. I came in there to redeem my hot topic rewards birthday five dollar credit.. that says in the fine print ... that you do not have to buy anything and you can use the coupon towards any order even if it is only five dollars.

I tried to buy three of the phone pop sockets and because it was not over 30 the manager who I discussed above told me I was not allowed to use my coupon even though I explained to her that the birthday coupon does not require a minimum purchase.

She continued to huff and puff and argue with me and lose her patients within moments . I was very nice and polite and she knows me very well because I come in there all of the time and I spend about $200 biweekly when I have the money to. I have had to make a few returns because of damaged products and items not fitting , but that is why they have a return policy. And I always have my receipt.

She has treated me like a second-class citizen and every time I go to return something and rolls her eyes and throws the merchandise on the floor. I have called corporate on her four times now and something needs to happen because this location has lost a customer for life .

I will never be caught dead in that horrible store of negative energy again and I will spend my hard earned money elsewhere. I have worked in customer service all of my life and I have never even treated my most difficult client as horrible as she has treated me when I have been sweet to her .

After calling corporate or fourth time they gave me a $10 credit and told me to try to use it online so I ended up getting everything I wanted in the end after making about four phone calls . Corporate told me that I was allowed to use my five dollar birthday gift card without making any purchases and awarded me another five dollar birthday credit due to the bad customer service I received at the Denver pavilions location. So I ended up getting what I wanted for free when I could've again spend money on this company. Even though I ended up getting the product I wanted I am still extremely appalled of how I was treated as a human being . You just don't treat people like that especially this day and age we need to be more kind to each other. If she had just treated me correctly in the first place hot topic would've made money off of me and now they have just given me free coupon so that's not a good business decision on their end. Next time use great customer service and your profit will continue on.

I will not stop calling corporate until his girl is reprimanded because she does not how to interact with a customer at all, and she seems to have too short of a temper for her to handle any of her duties as a retail manager . I do not feel safe shopping in the store and I will never return . God bless this girl and I hope that she finds happiness and I hope that she can bring that happiness to other people through her work I don't mean any harm I just want people to know the...

I literally have been to many hot topics since it’s been one of my favorite stores since 2012. Today I was treated not only like an “outsider” but like a criminal. The whole point of hot topic is to be different. As I was about to check out I was spoken to rudely by an employee. I have NEVER been asked for my ID anywhere. And especially to buy a $4 small perfume 🙄 I couldn’t prove who I was because the card is a payroll card from my job. The cardholders name was jack in the box so of course that’s not my actually name. I was denied to purchase anything and I just left even though I was given the option to use an ATM. What’s funny is I went next door and yet again wasn’t asked for my ID and was treated with respect. I will never buy from this hot topic again because I don’t want to have to deal with being treated as if I was going to steal something since I’m a teenager. My dad thought this had something to do with race and was about to make a complaint but I told him to let it go. Sadly today I walked out of the store empty handed because this was the only store who still carried my favorite scent. I may just be overreacting but even my sister who was just browsing asked if I was okay because I was treated so horribly. And if you’re the exact employee reading this, I hope you feel awful about how you treated me...

Will definitely come here again. I went in to pick up a shirt I ordered online. Mia Gibson was absolutely wonderful to me. I came in 30 minutes before the store closed for the day but I was in no way rushed. Mia was very helpful in helping me find the correct pants size. Mia was very friendly and relatable. I didn't even notice she had already locked the outside doors to the shop. Mia let me take the time I needed to find my correct pants size and she was more than happy to let me do so. She trusted me in the store with her and made me feel comfortable and welcome. 5 stars for Mia! Mia...