Mountain Comfort Furnishings & Design — Local services in Frisco

We have been to this store on multiple occasions to purchase items. We ordered a chair there on May 8th. We were told then that the chair was currently in stock in their supplier’s warehouse and that it would arrive in 4-6 weeks max since it was in stock. After more than 6 weeks and hearing nothing, we called on a Thursday to inquire and were told our salesperson would call us back. The following Monday, nobody had returned our call so we again followed-up and we were told by the employee who answered the phone that they (Mountain Comfort Furnishings and Design) had finally sold enough to actually place the order with their supplier. We were NEVER told that for our product to be shipped, the business would have to sell a certain amount of $$ with their supplier. We were then told that it would be here by the 3rd week of July. We asked about cancelling and getting the money back that we had paid down already on it and were told no one was there to make that decision and we were sent to the owner’s voicemail which we left a message for them to call us back on July 5th when they returned to the office after the holiday weekend. That was at the end of June. NOBODY called us back, so we waited until this new arrival date had passed before calling. This past Saturday, July 23rd, we called and talked to a salesperson and asked about an updated arrival date since the previous person told us it would be here. They were not able to provide us with updates, so we again asked to speak with a manager/owner. We were told they don’t work weekends so we asked that the owners (or decision makers) call us by 5pm today (7/25) and we were assured they would. As of the time of this posting – we still have not heard from the owners, the 3rd week of July has passed and we have no chair, no estimated arrival date and no one we have been able to speak with can give us any further information.

We now see several reviews here that have had similar issues with Mountain Comfort’s lack of customer service and follow-up. They try to defend the review and ask the reviewer to call and ask for management so the issue can be resolved. We have tried that, and it doesn’t work, so don’t waste your time.

We have since began purchasing at a local competitor that has amazing customer service and we will not purchase anything else from Mountain Comfort Furnishing and Designs anymore! PERIOD!!! IF YOU SHOP HERE, DO SO AT YOUR OWN RISK unless you like horrible...

Broken statue and broken customer service Let me start by saying that my wife used to love this store and I often purchased different pieces of furniture and spend over several thousands of dollars in the last year. However, we noticed recently that customer service and attitude towards the customers seem to be deteriorating. Last month we were in the store looking for a large chandelier for our new home. When I asked a women who appeared to be a store manager if she can check the length of power cable and chain for me, she answered “you can check by yourself!” I was surprised with such a blunt response and apparent lack of interest to assist the customer but I thought that that was perhaps just a bad day. Well, we came back last week to look for decorative statues for our bedroom and had much worse experience. My wife and I waked into the store without being noticed or greeted. The same person was busy with some new furniture deliveries which may have explained her lack of attention. My wife noticed an interesting small statue on the shelf that was not marked with a price tag so she taught that may be a tag was under the statue. She picked it up and accidently dropped the statue that broke into two pieces. We put the statue back on the shelf and manager came up yelling at us and being very rude without trying to understand what happened. My wife had no choice but to offer to buy broken piece without even knowing the price. We ended up paying over $100 for a broken statue but decided not to spend $ 1,500.00 for another piece we liked better. In sum, we will not return to this store as I do not intent to promote business that fails to work...

Brought my window blinds to get them fixed in mid February and been told that it will get about 2-4 weeks to get them fixed. After a month my husband tried to contact the store and asked how much longer it’s going to take to get our blinds and they couldn’t find the shipment at first. A week after he tried to contact the store operators again and they were saying that due to the covid-19 things are little bit backed up in the warehouse, which I would’ve believed in, but this whole thing happened way before that. April came and nothing again. My husband tried to contact the store via email multiple times and no response. Around last week of April I decided to contact the store via my email, without representing myself in first place and I got a response right away. Then I was connected with multiple people from the store and the company to find out how the blinds were lost and when we are going to get them. On May the 8th the blinds were finally available for a pick up in the store. When I got there, Kathryn hanged me a pair of scissors and let me check if the blinds were in good condition by myself without even offering to help. She didn’t even apologize for the inconvenience and she didn’t say at all! I don’t think that any costumer should be...