Old Navy — Local services in Hanford

I haven't been to this Old Navy in a couple of years (probably since having worked for them), and my experience today was something I know most of the older managers that are still there would frown upon. First, the store is a total disaster; seriously, it looks like the aftermath of Black Friday. The only other Old Navy I have ever seen in this condition is the one in the Visalia Mall (which, for them, is a regular thing). Not one associate greeted me or said goodbye (which is something the cashiers should be doing and looking out for), and the sales floor staff didn't bother to greet me or ask what I was looking for. I don't know what happened to this store, but the great atmosphere I knew and loved is gone. Even the music isn't...

My review would be totally different if it weren't for the assistant manager who helped me. I chose an item based in the discount that was posted (40% off of a sweater) but when I took it to check out, I was informed the discount was actually for the item next to it (sweat pants) . The assistant manager was the one who checked me out and I wish I remembered their name. Karina, maybe? Anyway, they ended up honoring the discount due to the confusion so I ended up a happy customer!...

Horrible customer service. Was in the store with my friend for about 45 minutes looking through workout clothes. Was never approached or greeted by the employees who were standing around talking, store was unorganized and most clothes were on the wrong hangers which was frustrating...