Victoria's Secret & PINK — Local services in Honolulu

Wow! NEVER shopping at a Victoria's Secret again. The last time I shopped there I an okay experience at a different location. This time I brought in a card that said I got a free Tote with a purchase of $75.00 or more. One the lady rang me up separately which I have no idea why because I couldn't understand her because she didn't speak English very well. Then at the end of the transactions I asked her for the free tote and she told me I wasn't eligible for it because I had 2 separate transactions. MIND YOU. I just had spent $115.00! When I contacted Customer Care at Victoria's secret all I got was a "Sorry" and a "Sign up for our specials" BS! Worst company probably ever! It's not the fact of getting a free item it's about getting what you paid for and customer service and neither was met to expectations. Only thing I got out of it was I finally know...

I took my daughter and niece here to get them strapless bras. We were greeted by Shay and Erica, who were both so sweet and helpful! They offered to re-measure us then escorted all three of us to the fitting rooms to try on our correct sizes. Erica kept checking on each of us by name and ensuring we were okay. I left to look at bras while the girls tried on other options. Erica came up to me at some point to let me know that the girls were doing great. Shay helped us out at the register and was so kind, ensuring we got the deals. Thank you both for all of your help! I've never gotten customer service like this back at home!!!! Thank you Shay...

WOW REALLY. Excellent store. These ladies here did not try to push anything on you. Hanna I believe she was there to get me exactly what I wanted for my baby, the size color and nothing else. Then she had 2 others assist in other items from different areas. The other lady told me this was the flagship store some items could only be purchased there. All 3 were very helpful and when I said that's all I needed they thanked me for coming in. I had left my VS Card at home but confirmed my ID logged me in and approved my purchase onto my card. Can't say I'd be going to that store again but to those living there it would be a smart...