Geek Squad — Local services in Jackson Township

A Tale of Two Experiences – Thank You Best Buy!

I recently had a disappointing experience with Micro Center. After being told my computer repair would only take two days post-diagnosis, it ended up sitting there for three weeks with no real updates. Despite multiple attempts to get a status, I was finally told they couldn't promise when it would be ready. Frustrated, I decided to head to Best Buy—and that’s where everything turned around.

From the moment I walked in, the difference in customer service was night and day. Rinehard was the first person I interacted with. He was incredibly knowledgeable and immediately got me set up with a proper diagnosis. True to their word, I heard back just two days later with a clear update.

Because of the issues I’d had at Micro Center, I had to return there to replace the CPU and motherboard I had just purchased. Once that was handled, I brought these items back to Best Buy.

This time I worked with Johnny, who was extremely apologetic for all the trouble I had gone through. He assured me they would take care of everything—and they did. Just two days later, my computer was ready for pickup.

The professionalism, clear communication, and genuine care I received from Rinehard and Johnny were simply refreshing. These two individuals have absolutely won my business going forward.

Great job, guys—keep up the...

GE Fridge under extended warranty. Ice maker not functioning well. Called to check warranty with Geek Squad to confirm if fridge was still fully covered. Geek Squad confirmed, requested for service call. Third party vendor, AIG, under contract, also confirmed full warranty coverage . Sent GE tech to diagnose. Was told by tech, ice maker needed replacement. No mention about non coverage or expired warranty! Aug.5.

Now, am billed $243 by third party. Called Geek Squad again, was told Fridge’ extended warranty until 2025, was told to call AIG again, refused to honor warranty again, and now told me that warranty only covered compressor!

AIG sent another technician from Sears, and was told they were called by AIG to work on the fridge, yesterday, Aug 9. Told SEARS TECH fridge was already “(un)serviced” by a GE tech.

AIG’s instructions: “Customer to be charged $184.00” Good thing the tech was reasonable and told me He was not gonna bill me!

Will never buy anything from Best Buy anymore, more so, deal with GEEK SQUAD! ALWAYS KEEP YOUR BASES COVERED! Best Buy and Geek squad people, NOT PROFESSIONAL!

Remember these three establishments and always be on guard: #BESTBUY, #GEEK...

My dryer had stopped working due to geek squad setting up the dryer incorrectly (wires were not properly hooked up).  They were pretty quick to respond on the first visit to diagnose (one week turnaround). My issue with that part though is my maintenance team at my apartment complex had already told me what the issue was and that was explained to the staff i spoke with on the phone so that visit couldve been avoided if they wanted to. After that visit, it took multiple phone calls and 3 more weeks before i finally got someone to bring the part to repair the dryer(that they broke in the first place). If (and when) you do call customer service for geek squad, you can forget about asking to speak to a supervisor. I waited over an hour to speak to a supervisor the first time(which ended up not being helpful), and the second time, I had an argument trying to get ahold of a supervisor.  It doesn't matter whether you are nice or not over the phone, unfortunately they treat you just as bad either way. The technician was nice and did do a good job. But the overall experience does make me want to take my future...