Stio Mountain Studio - Jackson Hole — Local services in Jackson

*Review updated because they did contact me and issue my refund. They also offered me a code for a discount on my next order. While it was frustrating I appreciate them working to make it right. I gave them another try and placed another order, the items arrived on time and are good quality. I am happy with my new purchase. Buyer beware of purchasing anything online from this store. I ordered 2 jackets for approximately $300. They were not the quality I would expect for the price and they didn't fit right. I returned them 3 weeks ago and have a tracking receipt they received it over 2 weeks ago. No refund yet, or even an email that they received it. I have also left 3 messages at the customer service line, which nobody ever answers, and sent an email with no reply. This is my last effort to get their attention. I am not alone as there are a ton of reviews on Yelp with the same experience. And they can't blame COVID, a lot of those are from over a year ago. I'm sure the store is fine but do not...

Recently purchased two pair of board shorts and within a few days they were on sale for a substantially lower price. I visited the store in Jackson Wyoming and spoke with what I think was a manager and asked for a credit for the difference. I was shut down instantly and she was very obtuse about the entire situation. She proceeded to argue with me about other stores and how they don’t do that for their customers as well. I assure you she is wrong. REI has done this countless times for me. The fact that I didn’t get a credit is NOT the reason for my one star review. The poor and unprofessional customer service is solely the reason for my review. I will not purchase anything from STIO again. I paid $160 for two pairs of shorts. With this kind of pricing one would think you would get professional quality...

I purchased several items for me and my daughter before the Black Friday sales. I saw that the items dropped in price and I reached out to see if they would honor the sale price. It took three phone calls, three emails and a tweet to get a response. Eventually, I did receive the discounted price but I had to engage several times with a customer service rep to get the reduced price. After another week, I received a fairly rude email stating that they wouldn’t honor the sale price and that I could get a 20% discount on my next purchase. I even sent a tweet to the CEO but no response. Seems very complicated for a purchase of recreational items. I don’t think I deserved the unpleasant email for asking about the policy. I don’t think I will be back for additional items. Just too difficult and...