Klein Epstein Parker — Local services in Los Angeles

Our experience with Klein Epstein & Parker has been stressful and unnecessarily unpleasant. A reputable company would never behave as they have. We live in Phoenix, Arizona and while in LA on business, my 27-year-old son went into their Hollywood location in mid-October, 2019 and was measured for two custom suits, an extra pair of slacks with each, plus dress shirts and casual shirts. The measurement process seemed meticulous and exacting and took nearly an hour to complete. They were given additional instructions to fit these on the looser side to allow for freedom of movement. The total cost was over $4100, and the garments were to be shipped to our home in Arizona prior to an important business meeting where he wanted to look impeccable. They understood that he could not return for alterations since he lives out of state, but all were in agreement that custom clothing should come out close to an ideal fit, which is a reasonable assumption. My son was excited about receiving wonderful fitting custom designed suits. When they arrived in December, the dress shirts were not included, but the suits and slacks were so small that he couldn’t even get them on, as were the casual shirts. They were sized for a child and he had even lost a few pounds in the time between the fitting and receipt of the clothes. They were so off; it was obvious these were not made to his measurements and it had to be a mix-up of the paperwork in processing or production. We immediately contacted them, but several days went by and there was hostility and push back about a credit to his credit card. Surprisingly, there was no explanation for why this had occurred, never an apology, and no concern for his situation. He had to run around and get another suit made up in rushed and stressed conditions for his meeting. They offered to have him come back to LA for modifications, but this was not convenient or possible, plus there was no way these could be altered to fit anyway. There was not even close to enough material to even begin such a process. It would require starting from scratch. A superior business would have understood immediately the importance of customer service. Were this my company, I would have immediately apologized, told the customer that this was so unusual that it had to be a clerical mixup in processing, and I would have assured the customer they were not at risk for their money. I would have done everything to assure them I would get them their credit and offer a discount if they were willing to give us another try, but not Klein Epstein & Parker. The CEO, Miray Bik, was hostile, defensive, and unconcerned with us, just protecting her own financial interest. She offered a partial credit, which was unacceptable, and it forced us to initiate a dispute with our credit card carrier, and that has taken us an additional four months of time, correspondence and work to get processed. We have a complete email thread and photographs we will be willing to share with anyone who requests them. This is all factual, and I am not happy to have to post this about any company, but it is important that anyone considering the purchase of very expensive custom clothing know the manner in which Klein Epstein & Parker does business. Hopefully this will prevent anyone else from having to go through the...

Amazing experience working with Miray! I actually showed up on the wrong day but she squeezed me in anyway which I was so thankful for as I have a very tight schedule! I really needed a great fitting suit to have in my closet for upcoming weddings and events. I have a lot of trouble with off the rack and knew I needed a custom fit. Getting to work directly with the owner of KEP was such an incredible experience for my first made to measure suit! She helped me pick out the best color for my skin tone and helped design my suit to have some edge for my liking. She also made sure we hit all the right points of how and where I needed it to fit. When I tried my suit on for the first time I was blown away. I received so many compliments when I wore it recently at a wedding and I cannot wait to wear it to more...

This place opened me up to a world I didn’t know existed. I’ve had suits tailored to my body before but the details and the high level of customization blew my mind. I could never go anywhere else for a suit because nothing comes close. I’ve gotten a couple of suits w my partner, some jackets and coats and each time the experience feel so special and the pieces make me looks me feel so elevated. Superior experience, immaculate vibes and the attention, care and love that Miray and her staff put into the the process from the moment you walk in the store to the moment of the event is just in a league of its own. Life changing for me and all my friends that I...