Cherry Los Angeles — Local services in West Hollywood

I’ve followed this brand for a year. I’m giving them three stars because I actually love their product, especially the items I purchased. That said, the employees here act as if you’re inconveniencing them if you dare ask for anything (which kind of goes against the whole selling concept).

This is a showroom with all sizes in back, so I can’t exactly help myself, that’s kind of what the employees are there for.

I traveled from Dallas, and this was one of the first places on my list, so I knew for sure I was coming in to spend money, and I spent $375 on two tees and pair of shorts in all of 10 minutes (if that), one of those tees was out of stock in my size — I asked the sales associate if the fit was consistent between both tees I wanted, to which he replied yes, and that’s when I thought he (the salesperson) would say “we can order it and have it shipped to you”, as good salespeople do. He didn’t, so I put on my old retail hat and took control of my own experience.

Ultimately, I think it’s lost on them how terrible their service is. The only gain for me is I now know my sizing across their product offering, and I can shop them online, but I never need to walk back into that store again.

Once the sales associate got over himself and engaged me like a real human, he mentioned that the company was looking to expand its brick and mortar presence outside of LA, and that Texas was on their radar—my advice? Hire a Director of Stores/Guest Experience — we don’t shop bad...

This company does not accept any returns ! what? On top of this customer service doesn’t exist . They only offer a chat option and you have to wait 10 minutes for them to reply each time you text them . I spend one hour sitting in front of my computer waiting them to reply to each message I sent them Then and learned that they won’t accept the item back . What ? So if you order anything on line be ready to waist your time trying to exchange it ......since there is no returns you will stuck with this item if dont like it its not the way doing...

Cherry’s return policy is undoubtedly the worst I’ve ever encountered. They’ve given me no response or reply at all, which is classic runaround.

Cherry hasn’t received my return package yet, but the tracking confirmation shows that it was delivered and signed. However, they can’t locate it. Why is that the consumer’s responsibility?

Before clicking the order button, be absolutely certain that the product is the correct size and fits you...