The Feather Place LA — Local services in Los Angeles

I visited The Feather Place in Downtown Los Angeles and, unfortunately, had a very disappointing experience. While I initially came in with high expectations, I was let down by both the product quality and customer service.

First, the material itself felt far below the standard I was expecting—lightweight, inconsistent in texture, and not worth the high price point. Despite the store’s upscale appearance, the quality simply doesn’t match the cost.

More concerning, however, was the behavior of the staff. I found them to be dismissive and unprofessional when I asked questions or sought clarification about the products. After purchasing the item, I stepped outside and got into my car. Within five minutes, I realized the feathers were not going to work for my project and returned immediately—without even opening the packaging. Still, I was told that returns weren’t accepted. This policy was never clearly communicated at the time of purchase, which felt misleading and frustrating.

While I have no problem investing in high-quality materials, I expect transparency, respect, and professionalism—none of which I...

As a designer working on a project that required specialty materials, I decided to give The Feather Place in DTLA a try. While the store offers a wide variety of feather types, I have to say this will be my first and last time shopping here.

I purchased a specific type of feather for a design piece, and within just a few days (with minimal handling), the material started to deteriorate. It lost its structure and quality far too quickly, which is unacceptable for any professional project. I used it under careful conditions, so there was no reason for the feathers to look worn out or cheap so soon.

The range of options may look impressive at first glance, but unfortunately, variety means little when the quality doesn’t hold up. As someone who puts a lot of thought and care into my work, I need materials that can match that standard and this...

I went to the Feather Place in search of materials for a pop up design booth I am doing. Christina helped me out and showed me her beautiful range of products and also was so knowledgeable about how I could construct my crazy idea and bring it to life. I’m so happy I visited and will definitely be back for future projects. And remember it’s on the sixth floor of the building, not street level. There’s a parking structure beneath the building that’s super convenient and you can take the...