AT&T Store — Local services in Miami

I wanted an upgrade on a laptop connection card. I normally order these AT&T products over the phone but wanted to get the sales pitch and technical support. With all the different Mac and Windows Operating Systems, the configuration of some of these products may be tricky. The last AT&T Store Rep that I purchased the card from was exceptional. Unfortunately, this store in Downtown Miami was not the place for any service or support on this type of product. I was in the store for over 2 hours and left without the product I purchased. They simply didn't have the skills or access to the resources to activate and configure the product. The Store Manager Kristen was the worst customer service representative I have ever dealt with. She took no ownership of the problem and was unable to comprehend that my years of being a customer should mean something. With this AT&T Store, they don't care about customer loyalty. It really felt like she wanted to get me out of the store so that she could find other customers should was able to help. They have some really cool things items in these AT&T Mobility Stores, it's too bad I'm not interested in ever stepping foot in this...

Mr Sean Kennedy is the best rep I ever experienced in my life as a customer of a cellphone provider company. He helped me and made me to want to be an AT&T customer because of his professional way treating a customer and his willingness to serve the customer in a very respectful way. I am a customer of this provider because of him, and not of the services or prices the company offered me. As a matter of fact the company (AT&T) declined my request, and it took Mr. Sean K. 6 whole hours to solve it. What a shame AT&T, treating your new customers like we owe you something. I hope there is someone that can take this case and investigate it. Instead more GBts learn how to treat your customers respectfully AT&T. We owe you nothing since we pay for it. But you do owe your customers better honest service. The Five starts are for Mr. Sean K. AT&T just...

The website for this store claims they open at 9:00am, but i showed up at 9:17 am and the doors were completely closed. I then proceeded to call AT&T's customer service number and the black male agent who answered had an attitude the entire time like he was doing me a favor. I simply wanted to ask him if the opening times had changed for this particular location and wanted to know at what time this store would be opening because I wanted to look at the cellphone size differences before buying one. However, the "customer service agent" offered me absolutely no helpful information whatso ever. This company really has...