The Spice House — Local services in Milwaukee

Opened a sealed package of cloves to find the contents spoiled. Brought the package back to store where I bought it. They refused to provide a replacement of non spoiled cloves. They could see from their computer, that I was a long term customer, but because I had paid cash for that particular transaction, they refused to stand behind their product. I did not think to keep my receipt, since I had never had a problem before. They claimed, I could have had a replacement if I had used a credit card, despite not having a receipt. I contacted their online customer service and got the same refusal. Everyone was polite, but no one would help or provide a replacement. Also they claimed the computer could not track product lot so they had zero interest in that batch of spoiled spices from a quality control perspective. I am done being a...

This location in the public market is joke compared to the store on 3rd street and the store in Wauwatosa. It is not for cooks but for tourists. The variety of herbs and spices is about 15% of what the other stores had. Also the prices are 50% higher than they should be. They do not sell many of the limited selection of spices in bulk either. They tell you to order on line. Then why have a store? Having been a frequent customer of the original stores on 3rd Street and in Wauwatosa I would not recommend supporting this business anymore. Not really glad they moved their operations to the Chicago area and left Milwaukee in the lurch. Apparently the new owners have misunderstood what made this business thrive in the past. Slouching towards mediocrity, that’s their business model. After 30+ years of supporting this...

Unlike their local counterparts/competitors the spices at the Spice House are always incredibly fresh and aromatic and excellent. The staff are always helpful and courteous and several of them that we’ve had the pleasure of meeting have been with the company for a decade or more.

The store recently added some Rodney Scott barbecue blends which are an awesome addition to their product offerings; the hickory rub is now a staple in our house for any pork barbecue from ribs to butts and anything in between. They also added flat pouches to their packaging repertoire which are both eco-friendly and make for easy storage without taking up the space bottles do. The product is worth...