Massage Envy — Local services in Nashville-Davidson

To Whom It May Concern:

Upon arrival to my appointment at Massage Envy, I was informed that there would be forms to complete. Considering that I have not had many massages in my lifetime, I had further inquiry of what the forms consist of. They receptionist provided a sarcastic comment stating that they could not touch me unless I signed the consent form. While reviewing the consent form, I noticed a disclaimer that stated that they would not touch patients in specific areas with highlighted images to further explain which areas would not be touched. On another portion of the consent form there was a section to select what areas of my body that I did not want worked on at all. Despite my selection to not have my gluteus maximus worked on during my massage session, that area of my body was still touched. The massage therapist, Caressa H. began the session by firmly pushing into the sides of my gluteus maximus. This was a very painful experience. When I attempted to address the pressure the massage therapist explained that she was providing a “warm-up.” Again, it should be noted that this is an area that I selected on the form to not be touched. The massage therapist continued her “warm-up” while also making the decision to rest her hand upon my butt. Please note that her hand was not resting anywhere near the gluteus maximus and was more so resting on my intergluteal crack which is more familiarly recognized as the butt crack. Regrettably, I have learned that the massage therapist Caressa H. was previously assigned to a family member of mine. This massage therapist touched this family member in their vaginal area multiple times during the massage session. Please note that this is an area that the consent form specially states that they do not touch. This is utterly...

The Green Hills location sent me to voicemail when I called, so I tried this location and the receptionist got me an appointment immediately - super personable and friendly btw.

I got Troy- first off, A+++ therapist. He was down to earth and listened to all my requests. My father’s a massage therapist so I’m accustomed to stronger massages. Troy is incredibly muscular and was able to give that eye-watering strength but not once did I ever feel overwhelmed.

The intro was soothing, pushing the shoulders/hips into place, but he didn’t waste any time getting down to business. He tackled under my shoulder blades/rhomboids which I didn’t expect to be so tight. Afterwards they were woken up and figuratively vibrating (in a positive way).

Troy checked in with me multiple times about if the strength was alright. He was intuitive with the pressure and at one point, took his forearm and leveraged it in such a creative way that I was impressed and immediately gave him credit for how effectively he applied that technique. We both laughed because it clearly was such a unique move you don’t normally come across.

I almost couldn’t believe an hour had passed but he politely exited the room and let me meet him at the desk. After thanking Troy and the receptionist, I got in my car and noticed the exact muscles he targeted and how I should hold my body to relieve pressure on them.

My only complaint… was that I wish I could have gotten a longer massage! So Troy, thank you for knowing your craft and I hope this review doesn’t book you up because I need my next session asap. Cheers...

I will NEVER go to Massage Envy again!! I planned my whole day around this massage. My husband scheduled a 90 minute massage as a Christmas present. I arrived 30 minutes early to fill out my paperwork and ensure I was on time. I’m sitting in the waiting room and the receptionist comes to me (at my appointment time) and tells me that my therapist is “on his way”. I asked to speak to a manager and she would not come to speak with me. 20 minutes later ... I go to her office and she is sitting there on her computer!! I let her know I had asked to speak with her and she let me know that she was aware, but she was sending an email first. I calmly said, “Do you understand the message that is sending me? My therapist is 20 minutes late and I asked to speak with a manager and you’re too busy to come speak with me?” Then she said, “ Well I have legal obligations that I need to tend to”. At that point I had it!!! I cancelled the appointment and left. I WILL NEVER LET SOMEONE TREAT ME LIKE THAT AND PAY FOR THEIR...