Urban Oasis Nashville — Local services in Nashville-Davidson

I have to say, I’m quite disappointed- please note the photos posted are not of their current location (all except the one of the front of the building that is) - we arrived for our bombshell package at their front desk at 10:02. Our appointment started at 10. We were not told that there are 2 locations (one of which closed) and the Uber first started going to the wrong location, regardless we were there at 10:02. They had us fill 2 forms to fill out, which should have been emailed to us or even mentioned when we booked to arrive early- this is my first time having services anywhere other than a luxury spa (such as a four seasons) and never had to sit there to fill out 2 sheets of paper anywhere other than a medical office- that wasn’t the point- when I asked, where their locker room was to change into a robe, they mentioned that they did not have a locker room or anywhere to put my purse and I’d have to take it with me- fine (but how is this a day spa then? No relaxation room, no locker room, no steam room, etc). I was led upstairs for my first service in my package which was a 60 minute massage. The room was dark and crampt, with a loud noise of an a/c unit heard in the distance and overly loud spa music playing to try to cover it up- my massage started at 10:22 and ended at 11:08 (5 min on either end of that was adjusting things, etc)- this is the time I looked at the clock before/ after my head went into the pillow- what was supposed to be 60 min was 40 at best, and the massage therapist as nice was she was, I’m not sure was licensed or if so, was new to the industry- I receive massages by weekly and mentioned to her verbally that I had an injury in C3/4 with some compressed discs, and that I would love for her to work on that and underneath my scapula area- I asked for firm pressure and the areas that most massage therapists go after me telling them, was not where she went nor did she have the motion/ deep knowledge to know how to massage the area-about 10 minutes into the massage. A high-pitched screech occurred and she went on like nothing was happening. A few moments later I asked her if she heard that noise and she said yes, it’s the fan and she proceeded to turn it off. When the massage concluded I was led to an upstairs “relaxation” room that looked like a living room (with stained dirty carpet and a dirty mirror) I met my friend, she was offered beverage, and I was offered nothing. I had to walk throughout the house to find my Massage Therapist to ask her if I could have something to drink too- my next service was a facial and was led back downstairs -she was super kind and did a great job for what this was (after the massage I lowered my bar/expectations), but was left without some of the services mentioned in the description and the service lasting less than an hour as stated- lastly, I was led back up the stairs to that living room, where a large metal bowl was waiting for me to put my feet into for the feet soak/Massage- I soaked for about 20 min and because there was only one person to do the service for the both of us, my friend had to sit and wait for me which is probably why the actual services we got were cut short- the scrub portion of mine was about 4 min each leg and the foot/calf massage total was under 10.- active time we were worked on was about 15 min each- We were not offered a warm neck towel and not only were the chairs not comfortable or the area not relaxing, we had a bunch of women walking through the area to go to another room while we were trying to relax. If I didn’t have to prepay ahead I would have walked out, which is disappointing as the woman who booked me on the phone was SO nice and from the reviews (which I learned in this area are extremely inflated)- please save your money and time and go elsewhere. This was not the relaxation we were hoping for on vacation (maybe that’s why when everywhere else was booked This was the only place with availability.) later that night I was in so much back pain I actually had to get another massage to undo...

Lesson 1 -Dont go to a spa on a very cold day in Nashville. My daughter and I booked massages and foot scrubs at Oasis on one of the coldest days in the SE. Met with smiling and apologetic manager, Darlene wrapped in a long winter coat, who informed us that there was a problem with the heating, but upstairs was warmer. It was NOT. Lesson 2 - Finding comfort for a foot scrub in an upright (it was pretty, though) straight back chair. The chairs we sat in were perfect for the reception area but VERY uncomfortable for the foot scrub experience. Normally the chairs will recline, have a high back with head rest or SOMETHING?? I did fall asleep but awoke to a nagging neck “crick” from leaning over in a deep nod. Lesson 3 - Get up and go when your masseaurse (did I spell this right? - massage person) has long skinny COLD fingers and continuously uses a cold old on your body. Yes I told her it was cold but every time she touched me I jumped/reacted to her cold touch. That should have been another clue for her to atleast warm her hands and the oil. Her touch reminded me of when you swim in a cold pool and it stays with you all day. Lesson 4 - Don’t look in dismay when the manager tells you she will give you a discount on your return visit. RETURN visit??? Who’s doing that? HTTN - Hell to the NAW. Won’t be happening for us, sister!

Even though Darlene and technicians were pleasant the end results were very lacking. Can I blame this on the freakishly cold weather? - No. Can I blame this on poor Management? - Yes. Go out and get more space heaters, oil warmers. Does this experience warrant a good rating - Not after this time,...

Was in town to celebrate a bride and we booked the private party room so we could all be together for the majority of the time.

I’ll start out by saying, the services I received- amazing. The professionalism of the space and the “private” room- awful. I think a better explanation when booking a party at Urban Oasis would have been a good start. Additionally, when one goes to a spa, there is a base level of understanding that you are paying for a service but also for a relaxing environment.

From the booking, which Debbie, is amazing- however, other staff came in and out of our “private” party room the entire time as it appears it is also the staffs break room. It’s alarming when staff that are not working on you come in loudly and clean their dishes, get their drinks, hang out, and constantly closing and opening the door while you and your girls are trying to relax. Not quite a spa like experience.

Also, their speaker wasn’t working and you could hear the receptionist and any outside conversations. The explanation of why the sound wasn’t working was that “it happens” . That doesn’t seem like a problem you would want to continue being a spa trying to promote relaxation. Also, It was mentioned in another post, the chairs in the private room are uncomfortable- especially when you are getting the foot soak. They are ones you would want people you don’t like to sit in.

Overall- this isn’t a Spa I’d come to again or recommend, which is sad because the professionals conducting the services are excellent. Atmosphere wasn’t there and is JUST as important. Hope they change some things up for future private room party clientele...