Green Tea Nail & Spa — Local services in New York

I am usually not one to leave negative reviews but I’ve been here twice and both my experience has been awful. I always get gel manicures and they always last, except when I get them here! The last time all of the polish came off in under 24 hours. When I went back to fix them, the woman who was about to take care of me said “you first need to get a manicure”- which I had done two days ago at their place (so just imagine how badly the manicure was shaped so much so that they thought I got gel polish without the manicure itself, she was shocked and started asking who did the last manicure) my nail shapes were horrible and no cuticles were fixed. and they refused to fix it for free. Not to mention this place is so much more expensive than what’s around and the staff isn’t very friendly. They only changed the color and once again it came off in under 3 days. I gave this place a chance because I live nearby, but definitely would rather walk 15 mins to Lexi nails on Lexington...

I've been here a few times now and have received excellent service. However, what prompted me to come here and leave this review was my experience here yesterday.

I was suddenly unwell during my manicure and instead of kicking me out, which I wouldn't blame them for doing during the pandemic era, they were so kind and took very good care of me. My nail technician gave me seltzer to help get me through the rest of the manicure and when we were done gave me tea and told me to sit in the front while I gathered my bearings. I was not rushed or talked down to at all and while I felt terrible for putting them out, felt like they genuinely cared.

I haven't used that many of their services, but I have been here for a few gel manicures which were all wonderfully done, and have come several times for a back massage to decompress from a stressful week. I have never had a complaint and always feel welcome and well taken care of. Would...

Had a past gel job removed from my fingernails and a regular Mani done.

The Bad: Most of the process was painful, the lady who did my nails was rough and unnecessarily jambed the metal scraper into my cuticles when removing the gel. Many of my fingers were filed on the cuticle unfortunately because she wasn't paying attention - very uncomfortable. My cuticle on my pinky finger was so excessively filed and is now red and irritated. After the painting I was told to stay for 10 minutes of drying under the fan, so I stayed for 15, but after I left my polish dented anyway. The nail tech's nails were long and dirty and her nails were poking me half the time (shouldn't there be a standard of clean short nails when handling other people's hands?)

The Good: The paint job is better than I can do myself. The actual place was cleaner than I've seen elsewhere. The staff seems friendly. The pricing was fair.

Conclusion: Won't...