Helena 57 West Apartments — Local services in New York

That's my first review ever done in any platform, but I needed to say everything I think about The Helena after living in the building for 2 years. This is litterally the best management I've ever seen in any building I've lived. They are truly concerned about all tenants, pro active on issues remediation, perfect communication (you always know what's going on when there is a issue like gas leak or power surge for example), and wiliness to help when you have a concern. To give an example, they switched all my curtains in my studio to blackout shades when I told them that the ones they recently put were too clear, and that was approved and done very fast! Incredible! Also, the building has the nicest staff I've ever seen! Concierges and maintenance staff are always ready to help when you need. You put a repair request on the website and they come in less than 5 minutes and do everything they can to fix the issue as quick as possible! Not to mention the incredible views from the rooftop and the new mail room with amazon lockers when you get your stuff your self, very convenient. They also recently renewed all hallways and lobby and it's stunning! Last but not least, the lease office staff is again the most helpful people and helped me with some problems I had in the end of my lease contract. Simply amazing! I would totally recommend living in this building and really hope some day I will go back to live in The...

I’m so glad I decided to stay at the Helena during my time in NYC. Couldn’t have asked for a better experience. The entire process of signing the lease was super smooth, easy and fair. The building staff and concierge made my moving-in process extremely convenient. The staff is very friendly, professional and amazing at their job. I never missed any of my mails/ packages. They have a great system of managing efficiently. They are always available for any concerns or if you need any help. They have amazon hub locker as well. I felt completely safe in the building. The people are nice and friendly. There are a lot of amenities. The rooftop is fantastic. The maintenance was on point always. My requests were always addressed timely. There is a convenience store right below the building. The closest subway is a 10-15 min walk but the building has a free shuttle service. The bus stop is right across the street so that was a big convenience for me. And Ofcourse the apartment was my favourite part. My apartment was spacious, modern, had large windows for ample sunlight, and had a beautiful view. The leasing personnel were very friendly, thoughtful and...

The future New Yorker will strongly want to consider becoming a resident of one of the finest apartment buildings in Manhattan. Midtown West Side’s Helena, a 40 story Durst property at 57th St. and 11th Avenue is the preferred choice for settling in to a clean, comfortable, well-maintained building with amenities that include a co-working space, a state-of-the-art exercise facility, a recreation room and a modern and stylish kitchen. The community manager and residential administrative assistants pay close attention to detail and the concierge and maintenance staff are very professional and attend to every tenant need with speed and efficiency. The view of the New York skyline from the roof is spectacular and apartments are spacious and many offer great views and various exposures. The Helena simply must be your choice for living in New York—it is a wise and considerate decision for safety, for comfort and for a relaxed and well-lived life. James Carmicle,...