Kith Women — Local services in New York

So I visited this place with my bf and wanted to check out their store based on a friend's recommendation. The store itself is lovely and was a beautiful experience in and of itself. However, this gets a one-star review based on my customer experience. The shoe department worker is lucky that I was so immersed in trying on my boots that I didn't hear her talking negatively about me to another employee. My bf told me she spoke rudely about me while I was busy trying on the boots I liked. This bothers me because I was very respectful, kind, and polite to her because as a human myself, I like to be treated the same way. She's lucky I didn't hear it. Otherwise, I would've called her out on her improper behavior. Fortunately for her, my bf saved her by letting me know after we left the store. It's the fact that she could've waited to talk badly about me after I left. Why talk badly about your paying customers in front of them?! Where is your staff's professionalism?! She's lucky I wasn't paying attention and had my bf told me about that interaction sooner, I wouldn't have spent $350 in this store. I would've taken my business elsewhere because why should I support a company where your employees talk poorly about their customers within ear shot of everyone else hearing them? Have some decorum and wait until the customers won't hear you at the very least! So that'll be my first and last time ever setting foot in that store again. Thanks for helping me save thousands of dollars in the...

Very disappointed. Love the vibe and product but not the service. I trek through snow and wind today just to get the thing that I wanted all week. As I entered the store no one greeted you or not welcoming at all. Then I went straight to the sneaker area, the rep was not happy I’m asking her for anything, she’s just not interested in making sales. I was made to feel like I’m overbearing her with me asking her for the size I wanted or not worthy of their products. On top of that she whispers and absolutely can’t hear what’s she’s saying to me. Then at some point I finalize my decision she didn’t even inspect if the two sneakers with different sizes was in correct pairing. Luckily I was paying attention and when I made her aware she rolled her eyes and just again made me feel I’m giving her too much work… mind you there’s only 6 customers in the whole store and I’m the only one in her area. Don’t need a red carpet welcome or vip treatment. I just think that for people to visit you on this inclement weather you could at least just give a little enthusiasm overall. I’m only giving stars because of the cafe inside at least they are alive and welcoming. I hope they last in that high rent space with...

Terrible experience, I have been client since 2016. Is my first time in this store, but the way employees treat customers is really mean, since you entered to the store it feels like they want you to leave, because maybe you are not wearing expensive shoes or clothes, even though at home you have the whole Coca Cola collection from Kith 2017 and you have been client for years. It is a coffee shop at this location and they have restrooms but are closed. I asked at the Kith men’s store for a restroom and they told me they have one at the women’s store, I went to ask the barista for the restroom, she said “no sorry iwe don’t have”, it was there, I was looking at the door. I am 8 months pregnant and I told her it was an emergency, she didn’t care. Btw all of this time I was holding shopping bags from your brand because I bought your products, earlier at Kirh men’s and Kith kids. I am so disappointed. Kith is not the same, terrible...