Mejuri — Local services in New York

I never normally write reviews but I felt I had to considering my unfortunate experience at Mejuri in Williamsburg, NY. It was my first time there, very welcoming. I ended up spending around $400 on a few pieces which included a $100 ring. The sales person told me that I could return things no problem as long as it was within 30 days. I wore my ring once to work, it had a scratch so I wanted to go back an exchange it within the thirty days. The woman said without the tag there was no way I could return it and it’s a super strict policy. I said I was not informed and told otherwise. She just gave me a basic apology and said I could buy other rings because they were on sale. I will NOT be returning or recommending this store to anyone. I would not have spent that much money if I was properly informed correctly. Don’t overspend your money here if you want scratched jewelry. You would think from the welcoming environment there would be something they could do, since I kept saying it was my...

Not to throw shade at the brand, I use Mejuri jewelry for some of my everyday accessories, meaning this was not my first time shopping from the brand, so I came in knowing exactly what I wanted. At first the young woman who asked me what I was looking for seemed like she was not in the mood for working. Without even making an effort to check, she first said that the earrings I wanted were not available in-store. Right after I said "Ok, I guess I'll just make my purchase online" she magically remembered they were in stock in the back room! The whole 5 minutes I was there she acted as if she was doing me a favor. Honestly, such a disappointing attitude from their staff for such beautiful stores with affordable and...

Easily the worst returns experience I’ve ever had. I waited one month for a DHL return driver to come to my house at the dates I provided but they never came on those dates. I had to pay return postage myself using Australia Post only to be told that they wouldn’t refund my small return cost, and would charge me another processing fee. I had no choice but to use Australia Post after a month of waiting. Every time I email Mejuri, a different customer experience person would respond who didn’t seem to have read the whole email thread. As a result of shopping with Mejuri, I’m out of pocket and have had my time wasted. I would...