P & K Jewelry — Local services in New York

I just walked in asking if I can see some gold hoop earrings. There was one Hispanic and one Asian lady. The Hispanic lady was super sweet, guiding me to the earrings. I heard good things about this shop so I was going to do some summer shopping. The Asian lady gave me a stank face, I don’t know why. My sister and I didn’t even do anything, touch anything yet. We were in the store for 2 minutes. Then, the Asian lady came and told the Hispanic lady that she has to give us a ticket cause I have a tote bag….and that I was messing up the earrings when my bag lightly grazed which it. I said I’m sorry and made sure nothing fell. Then the Hispanic lady said “Honey, she said we must give you a ticket to put away your bag cause it causes jewelry to fall.” But the Asian lady gave me the meanest face either, she was targeting me from the beginning. I worked in sales so I don’t touch anything until I’m sure I want it. This was disgraceful customer service, please don’t do this - especially when I didn’t even do anything. The Hispanic sales associate looked confused too. My sister told me not to write the review but I felt that it was too unfair. I never wrote a review about customer service like this before,...

They’re racist. Point blank. And it’s very clear by the other reviews here that they have a history of discrimination.

Went in May 2025, around the time of this review and I was approached upon entering the store and was asked to hand over my bag since they claim to have a no bag policy. So this one employee gives me a ticket in exchange for my bag which I will get back once I’m done making my purchase.

Less than a minute later I see a white woman walking around the store with a huge purse, and the same employee walked by her TWICE and said NOTHING about this bag policy, nor did he ask her to turn her purse in. I asked the employee why he chose to stay mum when dealing with her and he says “she has a purse, our policy is no open bags” and expects me to believe this as if I was born yesterday.

Immediately asked for my bag back and didn’t give them a dime. Spend your money with the small vendors in union square instead!...

i went in with a friend but we entered the store at different times since he ended up having to find a spot for his car. My experience with the woman working at the store was good very helpful while i was browsing. Once my friend had entered the store though there was an immediate reaction at which the employee who was helping me ended up leaving me to tell him that he would have to get rid of his bag or he would have to leave the store.

This was very odd since i wasn't told that at all and i myself had a tote bag.

She (the employee) wouldn’t let up and kept following us for the entirety of our stay making it extremely uncomfortable. A huge change in atmosphere and i cant help but think that this was just straight profiling since my friend is a black man and im white woman.

an awful and uncomfortable...