Ulta Beauty — Local services in Newnan

I should have ordered online instead of driving over an hour to make a special trip to attempt to spend my 2 Ulta gift cards in person. The store was completely unkept and the staff were no help whatsoever. I had my 4 month old baby with me in her car seat and was lugging her around the store, very visibly in need of assistance. No one once offered any help. I on many occasions was just standing there in the entrance holding the heavy baby car seat, her backpack, and my purse, visibly trying to look for assistance and the 3-4 staff members all saw me but none even approached me! 😩 Little did they know or care I actually had lots of money to spend there in that day. I had to hunt down a staff member to ask if they honored online promotions and I asked her where the bathrooms were. The bathrooms were hidden in the back and I struggled to squeeze past all the dirty salon equipment with my baby carrier still in hand mind you. I wanted to buy some perfume, and the rollerball samples were a mess. Disgusting really. Many were in the wrong locations. I also wanted to sample some of the more expensive perfumes but there were no paper sheets out to spray and smell the testers! I didn't want to be spraying perfume all around my baby anyway, so missed out there. I was so extremely disappointed at the unhelpful, no, non-existent staff and at the poor quality of the store. I had made such a long trip out with my baby on such a hot day and had originally been looking forward to treating myself at Ulta but will never make that mistake again. I hope you never do too. 😑😩 I recommend only shopping online. However, how are you supposed to smell the fragrances before you...

I’m sorry but i will never shop at Ulta in Newnan again I asked the sales rep if they give out any samples to customers and she told me they no longer do this, and I said, since when because I got a free sample from the Ulta in Peachtree city when I bought a perfume by a totally different person, and the girl was happy to give me a free sample of something different that they had there, I also was told that sometimes their sales associates when they see something flash up about samples on the computer screen that they just trying to avoid it not to give anything to the customers because they don’t wanna deal with it, And then she began to tell me that her manager screens everybody’s registered to see who’s giving out free samples that they’re not allowed to do that , So I’m gonna spend thousands of dollars at your store and you gonna tell me everything that I buy that there’s no samples that comes with whatever I buy, So then I went to the Peachtree city store and asked the manager there and the manager was glad to explain to me what kind of samples that they have and what they give their samples out with what she was a very nice lady I forgot her name which I apologize for that, but I guarantee you I will never set foot at the Nona Ulta beauty ever again and I will make sure none of my family members go there or my friends because your sales associate was very rude and was covering for her sale associates so you guys can keep your free samples and shove them where the sun don’t shine, they don’t even deserve a star, but unless you give them one star the stupidest, I won’t let you even...

I didn’t have a good experience at all. I booked an appointment and from the moment I was introduced to my stylist he seemed annoyed, shocked I was there even. He was not friendly at all and had bad energy from the moment we started. At one point he was washing my hair and pulled my seat closer to the sink without any warning or anything, which I thought was weird. I’m African American and the way he was caring for my hair was definitely…different. While washing my hair there was a point where the water super cold & another where the water was super hot. I stood up with water going down my neck & soap in my ears, which isn’t necessary. He burned me several times while straightening my hair and told me “it’s the heat” as if I can’t tell the difference between heat and a hot plate touching my scalp. I asked for trims and curls. He started curling my hair before the trim. I simply asked him if he should trim before curling, he goes “Can I do my job ? Can I do my job?”. I was asking because I had never had my hair done in that order before. I just canceled the trim because honestly I was uncomfortable and I didn’t trust him to do a proper trim based off the way he detangled my hair. I’m angry because even though I received a small discount for the experience, I’m upset that I paid for this and now I have to go pay to get my hair done AGAIN because this came out bad. I’ve been to ulta several times for services but this was the...