Walgreens — Local services in Pigeon Forge

Staff not wearing masks during the current mask mandate. I've been in this store twice this week, earlier in the week the person behind the other (photo/printing) counter was not wearing a mask at all, I put that down to the fact that she was social distancing even though this is a 'public place'. I walked in today, as soon as I got through the door a member of staff was stood talking to another member of staff loudly (therefore potentially releasing droplets into the air) without a mask, not even one round her chin, she was talking loudly about 'belching' so I turned on my heel and walked straight out, I didn't feel safe. I expect better from Walgreens, the Management are failing to ensure their staff are wearing masks in accordance with the current mask mandate. Customers are expected to wear masks so why aren't all Walgreens staff wearing masks? Not to mention the subject matter of their loud conversation, I expect a better standard of conduct and decorum from Walgreens. Pigeon Forge is a busy tourist destination with many people visiting from outside areas, the daily numbers of Covid cases are increasing in Sevier County, it's important that none of us let our guard down yet and continue to wear masks as required by the mandate. I'd appreciate a response from Walgreens to let me know what steps they're taking to ensure their staff will all wear masks/face coverings otherwise I'm not confident that it's safe to visit this store again, which is a shame because it's actually a good 5*...

We are going on a cruise Monday and had to get tested for Covid within 48 hours of sailing and were having an AWFUL time finding anywhere that had the rapid tests available (most places we tried had them on backorder and the other tests wouldn't give us the results in time for sailing.) I was in a panic because we are leaving in the morning and HAD to be tested so I saw that Walgreens showed they had the tests available so quickly made appointments for the 3 of us (only to realize when we got there that I made them for the next day-not today!) I apologized to the employee for making the mistake and told her our situation so she talked to the manager and they tested all 3 of us right then and there! I was SO happy and relieved because this whole cruise experience has been a nightmare and now the problem of not being able to find a rapid testing site came up but they went above and beyond helping us out that way and I can't even begin to tell them how much we appreciate what they did for us! Now, if the typo on our marriage certificate and the fact that we can't print out 2 of our boarding passes don't keep us from boarding the ship, I think we'll be on our way to a fun...

Terrible customer service. Needed a prescription filled and called to see if they had the medication in stock and the pharmacist said they did. Went to pick it up and then said they didn’t have it and the pharmacist assumed they had it in stock and never checked while speaking with her on the phone. Called again a few days later and was told by the pharmacy tech that they had the same medication from a different manufacturer. I don’t feel comfortable using a different manufacturer as I didn’t want to risk my body reacting negatively to it. I tried to explain this to the pharmacy tech over the phone and she responded by saying “did you not hear what I said?! It’s the same thing!” She was extremely rude and sounded as if she did not like her job and didn’t want to talk to anyone. Also did not understand that different manufacturers have different ways of processing their medication. She seems like she didn’t pay attention in pharmacy school. Overall pharmacy staff seems poorly trained and lack of knowledge and customer service/ phone etiquette. I look forward to never...