The Vaping Outlet — Local services in Rexburg

I went in because of the recommendations of my Son and only because of the recommendation of my Son. After my very first visit I swore I would never return again. I went to look for a vape for my grandson. Yes, he is 21 years of age. The first person I had contact with was a lady I would say that she was around late 20’s or even early 30’s. I found out her name was Chantel. The person that was also there was the manager or one of the managers. I asked Chantel a few questions as I was totally new to the world of vaping. She seemed extremely knowledgeable and answered my questions. Unfortunately she kept staring at my grandson which made him very uncomfortable. I asked him if he knew what he wanted. He said he would rather go somewhere else. Chantel came across rude and overbearing. Obviously Chantel had never been trained in “Customer Service”. My grandson does look 15 years old but he had his passport on him to show just in case. When I asked her for the vape he wanted she raised her voice and said, “I have to see his ID”! He doesn’t speak English as he is from Colombia but could tell she was being rude. I made a purchase of his vape and I also bought a battery powered cart pen along with other items. To say the least I was upset but I kept my composure as I am not in the habit of lowering my standards to an employee that is ignorant and after being aware that the gentleman that was there said nothing to Chantel. With that being said, she was not going to be corrected by this so-called manager. I just felt it better never to return again. My Son insisted that the owners are good people and would straighten it out. A couple of months went by, with reluctance I returned to purchase another vape for my grandson. I ran into an employee that I never dealt with before. As I came in through the door a young lady immediately asked me, “Hello’s! How can I help you?” I asked her name and she replied, “Kate” I believe. I asked her if a lady named Chantel was there. She said no that she was not in and asked me why? I had told her what had happened and she apologized to me and asked what she could do to win my business back. I felt I wasn’t going to get anywhere with her either because she was like sticking up for Chantel. She seemed surprised and said that Chantel was not like that. So she apologized for any misunderstanding that may have happened or that may have been said. I told her if I ever come back that I would not buy anything if Chantel was there. She assured me that it would not happen again. She gave me a one time small discount and apologized again to please give the business another chance. Another young man was there by the name of Chris or something like that and said Chantel is a really cool person and if she was rude she may have had a bad day. I figured the employees all stick together. So I may go back or may not. I will not tolerate mistreatment to any of my...

My wife needed a new mod and so we visited this shop where we had previously done all of our business since Justin owned it. While there, the sales lady sold us a display model, single battery, mod. We took it home and could not get our battery in it. It wouldn't work and the case was impossible to close. We were not informed that we would need a new battery.

We drove back to the store seeking to exchange it for store credit which we would put towards purchasing a more expensive mod that would fit our needs.

However, the "assistant to the owner" would not allow it due to "policy." Even though there are no signs warning that all sales are final, this is their attitude.

As one who previously owned his own business and has worked in the high stakes of customer service at a major IT company, and is certified through the American Management Association for Customer Service Excellence, the inept customer service performed by management baffles the mind. Due to an outrageously sub par policy, this company missed out on doubling their profit. In addition, they have lost two customers for life, and risked word of mouth reference from said customers. They also risked this review. With a vape business located in a social atmosphere where their services are not accepted by the general public due to religious beliefs, they cannot afford to lose any customers.

The number one rule in Customer Service is that the customer is always right. It is far more worth it to have customer retention even if it means a few dollars loss, so that you have repeat business. In this case, they would have actually doubled their profit.

So to anyone who is thinking of giving them your business, be prepared for horrid customer service, being stuck with a sub par product, and also overpaying for items and juice that you could get much cheaper elsewhere. But if you're fine with that,...

This was my first ever experience in this particular vape store, and i can assure you i will not be coming back. I was not greeted at the door like most vape shops i've been to, which i found odd. The two workers there seemed like it was an inconvenience for me to be there. The lady behind the counter that was supposed to be "helping" me was acting like i was taking up her entire time while i was looking around. After looking at my ID she threw it back at me and told me she couldn't accept it because it was expired. Mind you, i have been to other vape stores and all of which have taken my ID regardless of it being expired. I was aware it was expired and i told her that i haven't had issues with it, and she was very passive aggressive. If you've ever gotten your license renewed you know it takes about 2-3 weeks for it to get to you. Im not even mad i wasn't able to get what i wanted (went to another vape store and had no issues) it was the fact that this employee was incredibly rude, unprofessional, and i felt like i was talked down to. Found it hilarious considering she was a 35+ y/o working at a vape store. But i digress. Take your business to the Idaho Falls vape stores where you know you will be...