Crispy Cones - Rexburg — Restaurant in Rexburg

To all of the Ice Cream Connoisseurs,

Crispy Cones has alot of hype riding for it, being that a small-town Rexburg Parlor has seen the likes of the Shark Tank Spotlight via an investment from Barbara Corcoran, and is on the rise for a multi state franchise development. That's exciting, we're all for endorsing the "underdog" but with that being said, hype along will never be able to serve the interests of well anyone unless they can live up to a proposed standard.

Here is where we have just got to play it straight. Crispy Cones acknowledges that they have taken a European Delight and simply added a few garnishment touches to make it "their own thing" here in the States. Admirable for sure, the investors (names left out for convenience) have quite the cool story, especially for where they've come. Unfortunately, I just can't wholeheartedly recommend this ice cream establishment and that comes from a few reservations.

Namely being, the upfront investment for a Crispy Cone is hilariously absurd.

1. Cost ($8 for a proper cone?!) -Plus 35¢ per topping. -the profit margin alone is by just a brief analysis of cost of operations, haha insane.
2. Upkeep of the establishment (see attached picture) -just something that looked like it had been like that way for awhile with one of the baking machines.
3. Usage of "Square" (lost alot of potential customers due to this being down unfortunately during the time of visit)

Here are some nice to haves:

1. Flavor is punchy, soft-serve ice cream with a variety of add ins and promotional specials.
2. Styling of the inside (modern with subtle accents to supplement the noted Czech Republic Roots). Aside from a minor upkeep from earlier, Crispy Cones itself was very clean.
3. Customer Service was excellent from Crispy Cones Reps, no issues there despite some setbacks with the networking client service "Square" being down nation-wide.

With all of this being said, I hope this review helps prospective customers as well as for how ownership is concerned; Crispy Cones itself has loads of potential but seems to be short-sighted by the lining of chunky entrepreneurial pockets.

All the...

The actual icecream is great soft serve icecream. The cone was bland to me, and it didn't seemed grilled over rotisserie. Seemed fried and it was overcooked and very dry. I'm sure when it's done properly it is delicious. In fact the cone was so dry that the melted icecream didn't absord into the bread.

Prices were steep for what you get. No discounts for not getting drizzle or cone spread. I just wanted a plain icecream in the cone with a topping and it cost the same. It'd be much more fun if they gave you more topping on the cone too.

Not a fun experience either. They have adopted the "no human interaction" model and you order from a tablet. Zero talking to customer service. (Which is fine) but the human element adds to the overall purchase. The store itself is cold and open. Not much warmth or charm. But it was clean and comfortable.

To be honest, it seemed like they were doing it wrong rather than it being their actual product. There is no way they built a biz around overcooked cones and abysmal toppings. It was very skimpy. I had like 5 cookie dough bites in/on my cone

Overall, it was pretty mediocre. Fun idea and their softserve is great, but the experience and final product as a whole was lacking for me. I do honestly think i came on an off night, cause I've heard great things. Maybe with some more effective training and some ways to make a customers dollar go further, it'd be better for me. But it was worth going...

The marketing for this place is on point - all the pictures look amazing, the premise sounds so good. But the execution is really bad. This is basically a sugar bomb in the worst way. We came with 6 people and no one could finish their cones because we all felt disgusting. The 6 inches of soft serve is the worst soft serve I've ever had. You have to get through it to get to the cone - in hindsight i should have dumped the soft serve into the trash, but for 6 bucks a cones thats a huge waste. The cones have Nutella or biscoff spread inside, but the amount they put in males the cone inedible. It is filled with Nutella. Which sounds way better than it tastes. The toppings are also ridiculous. I got almond joy, thinking it would be some coconut, almonds slices, and chocolate sprinkled om the ice cream. It was huge chunks of almond joy candy bar stuck into the ice cream. Fun idea, but basically gross. Not even my small kids, who are sugar fiends, could finish theres, declaring it gross. Go get a dollar churro from costco and dip it in some Nutella or break it over good ice cream for a better and...