Crunch Fitness — Local services in San Francisco

I like Crunch gyms overall and have been a member off and on for about a year but this location is horrible. I switched to the Polk St location (only .2 miles away) and it has been a radically better and safer experience. I recommend you go there instead.

I’ve reached out to this Crunch branch to discuss their COVID regulations (and their violations of them) on multiple occasions with no response. I also raised my concerns about gym members not following mask rules (that are clearly posted within the gym and announced over the speakers at regular intervals) to the staff and they refuse to enforce their own rules. According to Crunch headquarters all gym members must wear their mask correctly (over mouth AND nose) and to not remove the mask at ANY TIME except to drink water. I was told by Alex, a front desk worker, that there is nothing they can do to force members to wear their mask correctly. That’s untrue according to Crunch HQ. They should be asking members who don’t comply with those guidelines to follow the rules or leave the premises. Alex told me the general manager, George O’Connor has told members it’s ok not to wear a mask if they’re exercising and 6 feet away from people. This is scientifically inaccurate relating to how COVID is spread and it also is a violation of Crunch and CDC guidelines. There are multiple gym goers at any point in time working out without a mask on properly. It makes the workout space extremely hostile and unsafe. Not to mention this location is very small which only exacerbates the mask issue considering it’s very hard to distance yourself from other gym members. In their defense the gym is very well kept, clean, and there are cleaning stations everywhere.

In contrast, today at the Polk St location, there were two members not wearing masks correctly and when I alerted the front desk worker he immediately asked them to wear their mask correctly and they complied. It was much more comfortable to work out in that environment and I felt safe.

Not to mention the front desk staff member, Alex, does not wear his own mask properly. Whenever he speaks it slides down his face and he is standing directly in front of you talking with his mask falling off. It’s unsafe. I’d also like to call out I’ve had multiple female friends of mine who have been to that gym mention that Alex has made inappropriate comments to them about their appearance and their outfits. He is not fit for this position.

I’d love to contact Crunch corporate about this situation and alert them to the state of the Union St Crunch but have been unable to find information. If anyone knows a way to file a compliant let me know.

FYI - I emailed the email below after I wrote the review like the owner said but never received a response. Great...

If you’re into a chill yet active exercise experience, check out Crunch Gym for satisfaction. Here is a no-pressure, reassuring, and comforting work out center. I tried the one at 1725 Union Street in the Cow Hollow area of San Francisco.

The manager, Rob, was so eager to set me up and address my short-term needs. He and Margaret made sure the paperwork was care-free. Member card in hand, I went to the spotless locker room, which, truth-be-told, has sinks that look like they’re in an upscale Union Square hotel (good soap, good towels.)

Then it was up to the weights. They are well-racked and secured. All the free weights and Nautilus machines are logically arranged. Sanitation zones are within close reach and feature spray not sounding as if it came from a medical lab; it has the French perfume sounding “Lavender 256.” In fact, nothing has a rough edge here. You can work out hard, but feel easy.

In my gym back home certain members ask to “work through,” which is a polite term for barging in between your sets to save time. With Covid that is not advisable, as you should clean up before and after you lift. So, it would really take up more time. At Crunch, a member, in soft tone, asked where I was in my cycle. I said three more sets, and he started up on another machine. His affability made me offer to stop and go on another station. Manners are contagious.

And manners are about care for others, and that’s what Crunch does best – for your health, your development, and your feelings. Their poster boards proclaim, “No judgements,” but I judge Crunch a winner.

1725 Union St, San...

I can easily recommend this place for people who work/live in the area and people who are interested in personal training. The gym is maintained well and also clean. In fact, every time I go in I see the cleaning staff working. The personal training staff has been such a pleasure to work with. My fiancé and I haven’t gone to the gym in year and were a little intimidated with walking back into the gym. Once introduced to Ryan & Ava, we knew we were in good hands. They took the time to explain the process, help create nutrition plans for us, as well as explain what we should be doing at the gym when we aren’t participating in our personal training sessions.

I’ve been working with Ava for a couple of weeks now and have never felt better. She has been so kind and understanding of my fitness goals. She creates workouts for me based on the specific areas I want to target. Ava has been wonderful and has upbeat and enjoyable energy. I look forward to all my training sessions with her, even though I know my body will be incredibly sore after we work out. If you’re new to the gym and want to learn from an exceptional trainer, Ava is your girl!

In conclusion, Crunch is pretty great. We go to a couple other locations, but Union is the one we frequent the most. I can’t say enough wonderful things about Ava and the personal training at Crunch. Investing in your health is the best investment...