Dumpling Union — Restaurant in San Francisco

We were in town visiting from Atlanta and since we saw this place mentioned on a YouTuber’s page that we follow, we decided to visit. Unfortunately, we were disappointed that we went out of our way to eat here:( We didn’t like the coldness of the employees demeanor. They were very stoic, very, to-the-point and not welcoming at all. We run businesses in Atlanta and were just appalled at how apathetic the one woman was who was yelling out at everyone as they entered. The waitress basically yells out as you enter- asking how many people, then tells you to take a seat and scan the code to view the menu. All hands off. The digital menu viewing was fine- they just lack basic customer service principles and that is at the heart of all successful businesses. So I did not enjoy my experience here. The food was lackluster as well. Water served from tap- no ice. Just BLAH. Everything was BLAH. Decor. Blah. Bathrooms- untidy and needed to be cleaned. BLAH. We were not thanked once we paid the check- she just took the money and turned around and walked off! The audacity! No thank you, no kindness or attempt to show gratitude to the customer- horrible attitude. They were just slightly rude and the vibe was just not good. We Would not recommend or return. I had the shrimp fried rice and the shrimp was undercooked and the rice was just plain- just BLAH. 2 stars is reaching. Wasted an afternoon finding this place. There are much better Asian restaurants in the area and over near Japan Town. Whoever owns this place needs to really put these employees through some serious customer service training in order to teach them the value of connecting with customers and creating community. That really...

Food is very delicious but they need to work on their communication skills if they want to retain their customers. On Google they said they’re open till 4pm. I arrived by 2:45pm and people were sat eating. instead of saying sorry, we have decided to close earlier, they said sorry we don’t have a table! And I look, many tables are available. Then I start walking out, they say you can order takeout which I ended up doing after realizing every other place nearby is closed. Then they said sorry kitchen is closed unless you know right now what do you want. Yes, thankfully I knew 🤭 Funny Christmas tale… Just say hey, we decided to close earlier. They saw my shock so by the time the fifth customer came after me, they learned to apologize and tell them what’s happening! Update: I’m upgrading from 4 to 5 stars because they have been very kind to me adding extra portions into my takeaway boxes as a courtesy for being an...

I’ve been comming to dumpling Union for years they have always been a little rude. But today I went in asked for a different dish that I haven’t tried before asked what was in it got so much attitude from the representative then after he told rolled his eyes and said “Duhhhh” as if I was stupid ! I’m an attorney of 25 years and own 6 practices I will never be disrespected by someone who doesn’t want to work so I decided to go home and call the managment to report. When I talked to management very calming explaining my experience and how I wasn’t happy about that he hung on me !! If this is how you treat your customers you shouldn’t be in business I will never return to this establishment if you can’t respect the fact that I’m a great paying long time customer And treat with respect that is deserved and earned I hope you...