Jo Malone London — Local services in San Francisco

We entered the store as a group of young women seeking gifts, a male associate was helping another customer and did not acknowledge our presence. We went along looking at scents and smelling a tester. He said hen very softly mentioned a “tester” sample that could be sniffed instead of sprayed to our friend. At this time he still appeared to be talking to the other customer and didn’t respond. He then said “hello, I’m talking to you”. She apologized for not realizing she was being spoken too and moved on to another shelf. Another member of our group then went to show us her favorite scent when the man says “you don’t spray you sniff that as I already told your friend that IGNORED ME”. Our friend then responded again saying “I’m so sorry again I didn’t realize you were speaking to me I did not mean to ignore you”. He then turned his head and said “of course you didn’t” with a smirk and went on to continue talking to the other customer. We were planning on buying products from the store but because of this man’s rude and demeaning manner we quickly left the store empty handed and feeling badly for nothing. He was wearing a black turtle neck and glasses. Do not go to this store. He is extremely rude and will never be going to this store location again. Better to buy online and avoid the unnecessary...

Adjusting review after numerous successful visits over the years since I originally posted my frustrated review. I have been back to the store well over a dozen times since my previous post and each time the staff has been wonderful, incredibly accommodating and always going above and beyond to make sure my needs are met. The manager, i think his name is Josh or Joshua, is the best! He always remembers me and makes sure I’m taken care of. You can tell that he has trained his team well as they also provide great customer service.

So incredibly frustrated! I went to the store to pick up some last minute gifts today (christmas eve) and was shocked to see that they were closed at 2pm. There was no sign in the window, no mention of an early close for Christmas Eve, nothing! Last year I went on Christmas Eve for some gifts and they were open at 5pm, so I dont think they were scheduled to be closed so early today. Love their products just wish they were more transparent about their hours and actually followed a...

We visited Jo Malone with a clear budget of around $100 and explained that upfront, as we were trying to find a perfume I wouldn’t be allergic to. Daniel was polite and helpful as we tested several scents and found a favorite. Unfortunately, that scent turned out to be part of their premium collection ($160 for the small size and $225 for the large), well above the range we had discussed.

It was frustrating that the options shown were far beyond the budget we mentioned, especially since the store is said to have no sales commissions. The experience would have been much better if we had been guided toward scents within our stated price range. Instead of leaving with a purchase, we left empty-handed. That said, the perfumes themselves are of very good quality and the collection is beautiful. Wish the budget guidance had...