Silver Silk & Beads — Local services in Savannah

On a recent trip to Savannah, I shopped in this unique boutique. The staff was unbelievably helpful and I could have purchased way more than I did. I took my neatly wrapped package and hurried off for my carriage ride. We enjoyed our brief but lovely morning and hurried back to our hotel with barely enough time to get ready for the wedding we were attending. I opened the package to take out the wrap that I had purchased to wear on the chilly evening only to find out that a different wrap had been placed in my bag. I called the shop owner, and explained what had happened. With 45 minutes left before departure for the wedding, I really didn't know what could be done. The owner was so gracious and apologetic. She asked me where I was staying (which was 30 minutes from downtown Savannah. She then told me she would deliver the correct wrap to my hotel and it would be there before I had to leave for the wedding. Now that folks is what I call customer service above and beyond any I had ever experienced! I have told everyone I have seen about this. To the owner, I wish to express my sincere thanks. She was gracious and entirely generous in her service to this North Carolina lady, who she might never see again. I highly recommend that when you visit Savannah that you visit this shop and spend lots of your money there! This was 10...

Check your merchandise before purchasing. I purchased a scarf and realized once I got home, it had a hole in it. I returned to exchange it, but they didn’t have any more like it, and I needed that specific color. I was told by the owner that “they didn’t know it had a hole” in it and they wouldn’t give me a refund… Some of the worst customer service I’ve ever received. When I was shocked, they proceeded to make the situation worse by telling me I had accused them of intentionally selling me damaged merchandise. It had never even crossed my mind that they had intentionally sold it to me that way. The only thing I had assumed was that they would take care of their customer and return it. I recently moved to the area and was planning on supporting this locally-owned business, but now I won’t be returning. It’s too bad they lost a repeat customer...

First time I was in there, saleslady never even acknowledged me and I was the only one in the store. For whatever reason, I went back in the next day and asked to try on a top. She moves a rack of clothes in front of a curtain and says "here". In a 3 foot space is a full size chair, table and lamp and they expect a person to undress in there??? Way to many other places to spend my wallet...